Sales Specialist

3 weeks ago

Charlotte, United States Navion Senior Living Full time
Navion Senior Solutions is seeking a high-performing Sales Specialist. You will be responsible for providing sales and marketing support to Navion's communities based on need and at the direction of the Vice President of Sales and Marketing. This individual is responsible and accountable for assisting with lead generation, sales and closing activities and achieving/exceeding move in goals, as well as maintaining a positive image of the company with referral sources, residents, and all team members. Immediate occupancy growth and revenue growth are the top two priorities and focus areas of this position. Frequent travel is required for this position.

Responsibilities

  • Develop and implement comprehensive sales strategies to drive occupancy success
  • Coaches, trains, mentors, tracks and assists with the management of the Sales and Marketing team members
  • Monitors and reports daily census and weekly conversion ratios for all communities
  • Provides bi-monthly reports on sales activities, including hot /warm prospects, follow-up activities, lost leads and overall performance to SRD of Operations and SRD of Sales and Marketing, as well as reviewing these reports with Executive Directors and Sales Director
  • Responsible for achieving all sales census goals in the budgeted plan for the community; tracks accuracy and approves monthly commission reports
  • Schedules, organizes, and conduct tours with prospective residents, families and /or professional referrals
  • Responds and follows-up with all walk-ins, phone inquiries, and mail-ins timely and appropriately and treats each inquiry with value and respect
  • Meets the minimum sales expectations to call outs, first on-site personal touches, securing deposits, and move ins
  • Collaborates with Sales and Marketing and Life Enrichment Directors to create, plan, and implement events to bring in prospective residents such as but not limited to seminars, speakers, themed events, and family nights
  • Understands and articulately represents all documents related to residency, including residency agreement, admission forms, etc
  • Develops and maintains a good working relationship with residents, families, team members, and professional referral sources
  • Communicates with key influencers impacting sales and move-ins
  • Maintains a working knowledge of all software programs
  • Responsible for taking the lead with all sales that become uncertain and instruct the individual assisting with the lead on immediate next steps and strategies
  • Understands the responsibility of presenting questions and challenges to the Executive Director and other managers in regard to sales, moving in's and closing sale effectively and timely. This also includes questioning any possible denials of admits or readmits
  • Maintains confidentiality of all pertinent information
  • Complies with all Navion, cities, state, and federal regulations pertaining to Residents' accounts as it relates to Medicare, third party billing, etc
  • Interacts professionally and effectively with all levels of the organization, residents, family members, etc
  • Motivates the entire community team and sales staff through ongoing training and positive reinforcement
  • Maintains and develops Sales team communication to help create cohesiveness, share best practices and create positive reinforcement
  • Other duties as assigned by Supervisors

Requirements

  • Proven sales executive experience, meeting or exceeding target
  • Proven ability to drive the sales process from inquiry to close
  • Proven ability to articulate the distinct aspects of Navion Senior Solutions offerings
  • Ability to position Navion against competitors
  • Ability to work well with others and promote a team environment.
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Must be 18 years of age or older
  • Bachelor's degree preferred
  • One to two years' experience in long-term care and progressive sales experience in healthcare, hospitality or service environment preferred.
  • Available to travel as needed

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • PTO for full time positions
  • Short & Long Term Disability Insurance
  • Life Insurance
  • Career Advancement Opportunities

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