Guest Services Agent
4 days ago
Guest Services AgentWe are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages, an exceptional benefit plan for eligible associates and your family members, 401K matching program for eligible associates, flexible scheduling to allow you to focus on what is important to you, discounts with our Crescent managed properties in North America for you and your family members, additional hotel discounts with Marriott International brand hotels, free parking, free meal during your shift, and quarterly employee appreciation events to celebrate all your hard workHere is what you will be doing each day: As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.Does this sound like you? You have a self-starting personality with an even disposition, can maintain a professional appearance and manner at all times, and can communicate well with guests. You have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. You agree that in order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You understand the 24/7 hotel workplace and have a flexible schedule, including days, nights & weekends.At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.Customer service or hospitality background preferredEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Guest Services Agent
4 days ago
Syracuse, United States Crescent Hotels & Resorts Full timeCrescent Hotels & Resorts - JobID: Jedc14a48303547b48912ff677cb77895-1 [Front Desk Agent / Concierge] As a Guest Services Agent at Crescent Hotels & Resorts, you'll: Greet guests warmly and provide exceptional customer service; Assist with check-in and check-out processes efficiently; Handle guest inquiries and resolve issues promptly; Coordinate with...
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Guest Service Agent
1 week ago
East Syracuse, New York, United States Hotel Concord, Syracuse, NY Full timeGuest Service AgentAre you ready to be a part of a great team with many growth opportunities? Are you someone who smiles at every person you see or are you someone who strives to make a positive difference in someone's day? Join us as a Front Desk Agent where your contributions will make a significant impact on our guests' experiencesYou are the beginning of...
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Syracuse, NY, United States Crescent Hotels & Resorts Full timeDescription We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you...
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Syracuse, NY, United States Crescent Hotels & Resorts Full timeDescription We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you...
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Syracuse, NY, United States Crescent Hotels & Resorts Full timeDescription We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you...
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Syracuse, NY, United States Crescent Hotels and Resorts Full timeDescription We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to...
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Syracuse, NY, United States Crescent Hotels and Resorts Full timeDescription We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to...
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Syracuse, NY, United States Crescent Hotels and Resorts Full timeDescription We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to...
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Syracuse, NY, United States Crescent Hotels and Resorts Full timeDescription We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to...
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Syracuse, NY, United States Crescent Hotels and Resorts Full timeDescription We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to...
