Mobile Crisis Peer Support Specialist

Job Summary The Mobile Crisis Peer Support Specialist will work directly under the supervision of the Mobile Crisis Supervisor. This position plays a vital role in responding to individuals experiencing emotional or behavioral crises. This role also includes documentation, resource coordination, and active participation in team meetings to enhance service delivery and professional growth. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience. Essential Functions Respond to crisis situations with a mobile crisis clinician in office, community, and home settings. Provide emotional support and de-escalation during crises using lived experience and coping strategies. Share personal recovery journey to inspire hope and model resilience. Assist with initial assessments to identify individual needs during a crisis. Collaborate with individuals and crisis teams to develop short-term goals and personalized crisis plans. Support ongoing crisis stabilization through safety, relapse prevention, and coping strategies. Advocate for individuals and promote self-driven recovery pathways. Help individuals access Medicaid, food stamps, housing, and other financial or social supports. Assist with daily living skills, vocational goals, and community integration. Attend follow-up appointments to ensure warm hand-offs to ongoing services. Connect individuals and families to community resources and peer support networks. Facilitate social and recreational activities to reduce isolation and promote connection. Encourage engagement in treatment and personal growth. Promote self-advocacy and help build natural support systems. Provide consultation to providers from the individual's perspective in team meetings. Maintain awareness of client rights, cultural sensitivity, and social service regulations. Travel to various community settings to provide direct support and crisis response. Maintain accurate and detailed documentation of client progress, peer notes, and follow-ups. Collaborate with law enforcement, first responders, and multidisciplinary teams. Follow organizational guidance regarding safety in the community. Refer individuals to appropriate service providers for clinical psychosocial evaluations via in-office, telehealth, or community-based visits. Perform related duties as assigned. Job Requirements and Qualifications Education High school diploma or GED required; Associate degree or higher preferred. Training Requirements (licenses, programs, or certificates): Certified Peer Support Professional Certification (CPSP), Certified Addiction Peer Recovery Coach Certification (CAPRC) or Certified Addiction Recovery Coach (CARC) preferred. Must have Crisis Peer Credential or be willing to obtain within 90 days of hire. BLS (Basic Life Support) and First Aid certification must be obtained after hire and prior to providing direct services. Recipient Right's Completion of agency-specific onboarding and crisis intervention training. Ongoing professional development in trauma-informed care and recovery coaching. Valid driver's license and active liability insurance. A reliable vehicle is required for this position. Satisfactory results from criminal and driving record background checks. Must be a minimum of 18 years of age. Experience Requirements: Requires one (1) year of experience providing peer support services. Preferred Experience: Experience in customer service Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Background in recovery-oriented or trauma-informed care environments Experience in working with Electronic Health Record systems Job Specific Competencies/Skills: Ability to remain calm and supportive in high-stress situations Ability to work independently and as part of a team Flexibility to adapt to evolving needs and schedules Strong organizational skills Excellent organizational and time-management skills Strong critical thinking and decision-making abilities De-escalation and conflict resolution High emotional intelligence and empathy Clinical knowledge of mental health and suicide prevention Strong analytical and problem-solving skills Empathy and strong ethical standards Good documentation and record-keeping skills Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.