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Desktop Support Analyst-
4 months ago
Desktop Support Analyst- Must have law firm or financial-white glove- experience
On-site: Los Angeles, CA
*USC or GC Holders
The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve in a variety of roles under the direction of the Manager of End User Computing. The Desktop Support Analyst position provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software, and user training.
Responsibilities
· Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network, and application.
· Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
· Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively, and follow through on resolution.
· Identify and provide (when applicable) training for users.
· Set up, support, and maintain fleet of computers, laptops, terminals, and printers.
· Keep computers current with OS version as well as all applications installed.
· Identify, diagnose, solve and/or track to resolution hardware and software problems.
· Differentiate between hardware and software problems.
· Provide on & occasionally off-site support to end users home, client sites or remote offices.
· Test and evaluate hardware as assigned.
· Conduct project related research as assigned.
· Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.
· Move and set up computer equipment, phones, printers, and mobile devices based for onboarding and off-boarding of staff.
· Provide support and set up for video conference, mobile devices, and IP telephony (VOIP) systems.
· Provide support for creation, deletion and modification of user\phone profiles using Cisco Call Manager.
· Keep inventory of all onsite, short\long term firm issued equipment including WFH setups.
· Must be able to work outside of regular hours to accommodate complete business needs..
· Perform routine conference room check to ensure they are properly maintained and updated
· Perform other duties as assigned.
Qualifications
· Experience with testing and troubleshooting PC's, phones, and laptops
· Excellent verbal communication skills required
· Excellent customer relationship skills required
· The ability to work with a small, highly agile team
· The ability to adapt to rapidly changing requirements and strategies
