Retail Fragrances Sales Counter Manager, Herald Square

Fragrance Counter ManagerBe part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewAs the Leader, Fragrance Counter Manager, you oversee the operation and success of the Macy's fragrance counter. You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events achieve sales goals.What We Can Offer YouJoin a team where work is as rewarding as it is fun We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceWhat You Will DoInspire teamwork to reach sales goals and elevate the customer experienceDemonstrate knowledge of products and services to build rapport and loyaltyUnderstand how to drive sales through brand training, events and strategiesUse our clientele program to build relationships with customers, meet sales goals, and share promotions and product launchesBuild brand loyalty through engaging customers in our rewards programCommunicates with vendors and store leadership to execute company and store-based events to achieve sales goalsAnalyze business performance and create strategies to exceed daily, weekly, monthly, seasonal and annual goalsRecruit, train, coach, motivate and develop colleagues on policies and goalsLead product demonstrations and peer-to-peer trainingUse point of sale technology and applications, including handheld technology, to assist in selling and fulfilling of customer ordersMerchandise new receipts, process damages, testers and select merchandise to return to vendorsOversee presentation, organization, storing and stock replenishmentAdhere to safety and hygiene standards; comply with asset protection control proceduresFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesWho You Are1-2 years of direct experience is preferredHas advanced authority and expertise in a specific brandFlexible availability, including days, evenings, weekends and holidaysStrong interpersonal skillsResourceful and able to adapt quickly to changing prioritiesHigh school graduate or equivalent (general education degree or GED)Essential Physical Requirements You Will PerformThis position requires constant moving, talking, hearing, lifting, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.About UsThis is a great time to join Macy's Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - Apply Today This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.