Centralized Administrative Assistant

divh2Centralized Administrative Assistant/h2pWellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do./ppPosition Summary:/ppProvide courteous and professional customer service to the people we serve, staff, and visitors. Provide front and back office clerical services including but not limited to: maintaining schedules, providing admissions support, check-in consumers, insurance verification, assisting consumers with insurance and eligibility based questions, answer phones, outreaching consumers for check-ins and/or insurance verification, answer emails, maintain documents and spreadsheets, track data, mail distribution, records maintenance, and general administrative support to all teams at a site. Assist staff, managers, and/or other supervisors as assigned./ppSchedule: Monday - Friday 8am - 5pm (Fully On Site)/ppLocation: 4455 E 12th Ave, Denver CO, 80220/ppPay Range Benefits: $26.72/hr Language Differential - $2.50/hr for bilingual proficiency in Spanish ASL/ppEssential Functions:/pulliServe as the first point of contact for consumers, creating a welcoming and trauma-informed environment/liliEnsure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests./liliReceive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion/liliApply situational awareness and appropriate techniques to handle situations before they escalate/liliMaintain online calendars, monitor and respond to multiple Microsoft Teams Channels, and fulfill email requests from staff and external agencies/liliManage daily operations of the front desk including accurate scheduling, confirming appointments, checking in people we serve, verifying demographics, insurance verification/eligibility, collecting payments/copays, and other administrative tasks/liliMaintain accurate records of insurance verification, eligibility confirmations and co-pays collected/liliMaintain each consumers HIPAA rights, and other protections of confidentiality and privacy/liliOrganize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct./liliCompose routine correspondence./liliGenerate and submit necessary reports./liliMaintain appropriate boundaries that avoid creating dual relationships./liliUpdate training documents and assist with on-site training and shadowing for new Administrative Assistants./liliReplace toner and paper in equipment. Copy/scan/fax information as required./liliSort and distribute incoming mail and prepare outgoing mail./liliArrange transportation authorizations and transportation for dependent clients./liliAttend meetings as assigned./liliRead, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in any updates./liliComplete requests for information from both clinical and administrative staff./liliFollow organizational and departmental procedures, rules and guidelines. Execute all benchmarks and deliverables assigned./liliAssist multiple front desks to best fit building needs and provide administrative support to entire staff at a site./liliProvide break and lunch coverage to other administrative staff as needed./liliIn Front Office Managers absence, provide for coordination of clinic needs and program./liliPerform a variety of administrative duties to ensure smooth running of the clinic./liliMaintain attendance with minimal callouts and tardiness./liliPerform other duties and projects as assigned./li/ulpRequired Qualifications:/ppEducation: High School Diploma or equivalent/ppExperience Requirements: A minimum of two years experience as a(n): Administrative Assistant, Patient Service Representative, Insurance Coordinator plus the ability to type 60 wpm are required. Work experience at a health clinic or mental health organization is preferred./ppOr/ppEducation: Bachelors degree/ppExperience Requirements: A minimum of 2 years working as a mental health clinician and the ability to type 60 wpm required./ppTypical Physical and Mental Demands: Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 50 lbs./ppWorking Conditions: The working conditions for this role typically involve a primarily office-based environment with a focus on desk work, including prolonged periods of sitting and using computers. The role requires some flexibility in physical movement, such as occasional standing, crouching, and bending, especially when accessing files or equipment./ppWhy else might you want to consider working at WellPower?/pulliNamed Top Workplace - we have been named a Top Workplace by the Denver Post for 12 years/liliChampion Social Justice Causes - we are committed to ending anti-Black racism in our community/lili9 Paid Holidays including Juneteenth, Martin Luther King Jr. Day and more/liliRobust Benefits Package our benefits start at 30 hours per week and include medical, dental, and vision insurance, and a retirement match/liliEmployee Resource Groups our ERGs offer a chance to connect, address workplace challenges and get support from individuals who share similar characteristics or life experiences/liliGainsharing we offer a bonus to employees if the organization meets certain requirements for the year/lili$53,435.00/year minimum wage for all employees we believe that our employees should earn a livable wage conducive to the cost of living in Denver, Colorado/liliFree Licensure Supervision for LCSWs/LPCs/LMFTs/liliSports Leagues we offer a variety of activities for our employees, including bowling, dragon boat racing, volleyball leagues, and more/li/ulpTuberculosis (TB) screening, testing - TB screening and testing, is required and must be completed prior to hire (i.e., preplacement), and maintained during employment./p/div