Supervisor - Account Management

Holman Automotive Services ManagerHolman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Principal Purpose of Position:Supports the personal and career development of all assigned employeesSupervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviewsInteract with sales force to ensure that client service levels and expectations are maintained exceededSupport the sales force by participating in meetings with prospects as a subject matter expert on our custom service solutionsMaintain awareness to ARI's position in the market. Also must have knowledge of our competition's strengths and weaknesses as it relates to program offerings and servicesSupport their team members in developing, proposing and implementing strategic initiatives for their clientsSearches for opportunities to increase ARI businessEngages in heavy client interaction and resolves any conflict between clients and various ARI departmentsRecommends process improvements to increase client efficiencySupports the development and presentation of customized Business Reviews that outline the client's expenses, compliance and program utilizationDevelops plans of action to address areas of opportunity based on industry best practicesParticipates in the recruiting and hiring of new staff membersResponsible for the initial training of new hires as well as the ongoing development of their assigned team membersManages and proctors departmental meetings and training sessionsManages the transition of accounts and sensitive client communicationsPromotes client retention by providing exemplary customer service at all timesPerform all other duties and special projects as assignedEducation and/or Training:Bachelor's degree in Business Administration or equivalent business experienceRelevant Work Experience:Extensive experience in customer service and a thorough understanding of the fleet management industry and manufacturers vehicles and specificationsAdvanced Microsoft Office skillsComplete knowledge of ARI systems.Experience in building relationships and managing dynamic teamsPlanning/Organizing/Managerial Knowledge:Strong supervisory skills and the ability to train and develop assigned employees.Must be able to think critically at a strategic levelAbility to manage multiple priorities, pay close attention to detail and have follow-up skills.Must have presentation and meeting management skillsAbility to align customer needs with ARI programs, processes and/or industry best practices.Dedication to both personal and career growthAction-oriented with the drive to take initiative and accountability for decision-makingCommunicating & Influencing Skills:Ability to effectively communicate, both orally and in writing, to all levels of employees and customersCommitment to total customer serviceOutputs:Align individual performance expectations in order for Account Executives to meet or exceed in departmental and organizational goalsFair, constructive, and timely feedback towards performance expectations and goals that results in improved client satisfactionLimit client and internal escalations by providing proactive solutions, Account Executive coaching and progressive disciplineIncreased employee morale and satisfaction of role through recognition, feedback, and development of team environmentCollaborate with peers to solution team concerns and promote new ideas to measure resultsAt Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $87,550.00 - $124,755.00 USD annually for full time employees.To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.