Customer Service Rep I
4 weeks ago
Customer Service Rep IFull-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MIAssessment requiredBlue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low complexity level membership issues under various product lines.* Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership.* Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters.* Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts).* Organize work to meet National/Corporate/Department Production and Quality Standards.* Reroute misdirected inquiries.* Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries.* Interact with others inside and outside the organization to resolve the inquiry/claim related problems.* Influence customers to accept the reasonableness of decisions and actions.* High school graduate or GED equivalent.* One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant.* One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing.* Demonstrated knowledge of policies, practices and procedures related to membership.* Demonstrated ability to analyze data and resolve problems related to membership.* Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner.
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Customer Service Rep I
3 weeks ago
Detroit, United States Michigan Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
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Customer Service Rep I
2 weeks ago
Detroit, MI, United States Detroit Staffing Full timeCustomer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low...
