Box Office Shift Supervisor

2 days ago

Boston, United States Emerson College Full time

Join Our Community At Emerson CollegeThe Office of the Arts at Emerson College is seeking confident, self-motivated, and personable Shift Supervisors for part-time employment at the Cutler Majestic and Paramount Theatres in the heart of downtown Boston's Theatre District. The position requires applicants to be friendly, outgoing, accountable, and comfortable working in a fast-paced environment serving the public while leading a team. Flexible schedule. Consistent evening and weekend availability required. 12-20 hours per week.Essential Job DutiesOpen and close the box offices and theatre spaces.Supervise part-time Ticket Representatives (typically 1-3 at a time) during daytime and performance rush shifts.Oversee and manage will-call distribution and ticket transactions, process third-party sales, and deal with patron concerns in real time by collaborating with the front-of-house usher staff, all in a fast-paced environment.Complete end-of-night financial settlements.Provide top-notch customer service by responding to escalated questions, concerns, or complaints from patrons in a friendly and professional manner.Possess an in-depth comprehension of performances offered as well as box office policies and procedures so that you may assist staff and patrons and execute higher-level box office tasks.Serve as an expert on basic tasks such as selling tickets and packages, processing donations, distributing will-call, and reconciling shift sales while being comfortable handling multiple payment forms.Collaborate with full-time box office staff to increase box office efficiency and better the patron experience in our venues.Train and mentor incoming and existing Ticket Representatives.QualificationsA high school degree or equivalent is required.A minimum of 1-2 years of box office/customer service experience is required.Knowledge, Skills, And AbilitiesManagement experience is a plus, but not required.A genuine passion for theatre and customer service, and the desire to collaborate in an inclusive team environment, are preferred.Applicant should exhibit leadership, professionalism, receptiveness, accountability, and initiative.Proficient written and verbal communication skills, cash and credit handling skills, computer and typing skills, and proven competency in Microsoft Office required.Physical AbilitiesDesks and chairs are higher than average due to positioning at the Box Office windows.Nearly all work is executed on a computer, using both keyboard and mouse entry, and involves speaking with customers in person and over the phone.Work EnvironmentThis is an office/administrative position with limited physical demands. The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed. Consistent evening and weekend availability is required.CompensationCompensation for this position starts at $21.00 hourly, commensurate with experience.Employment TypeThis is a part-time, temporary position with a flexible schedule of 12-20 hours per week. Consistent evening and weekend availability is required.

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