Customer Service Representative

Customer Service RepresentativeLocated in Lincoln, Nebraska, LES is customer-owned and is one of the nation's leading utility companies. We are recognized for low costs, unmatched reliability, financial stability, cutting-edge innovation, environmental stewardship, and community engagement. We pride ourselves on delivering exceptional customer service while fostering a culture that celebrates passion, talent, and high standards. If you're not just looking for a job but a fulfilling career in a workplace that values excellence, the environment, and the community we call home, LES might just be the perfect fit for you. Join us and power a brighter futureWe're looking for a friendly, motivated Customer Service Representative to join our team In this role, you'll assist customers with billing questions, service requests, and account updates while providing clear, reliable information. The ideal candidate is comfortable navigating computer systems, managing multiple digital tools at once, and learning new software quickly. If you're a strong communicator with a customer-first mindset and the ability to pick up new processes with ease, we'd love to have you on our teamEssential Duties and Core Competencies:Initiates a large variety of residential and business customer service-related transactions including, but not limited to start, stop and transfer service requests, billing adjustments, payments, payment arrangements, outage requests, portal registration and troubleshooting, construction scheduling and other service related transactions.Provides customers with information on a variety of topics including, but not limited to energy usage, outages and service restoration, billing and rates, account security, payment plans and payment options, payment assistance education, self-serve offerings, LES' program offerings and other customer service and energy related topics.Possesses the ability to analyze complex account situations, identify root causes and share solutions with customers.Skilled in active listening and empathetic problem solving to address customer concerns and ensure satisfaction.Resolves customer disputes regarding previous payments and other inquiries in a professional and timely manner.Performs a variety of account maintenance functions which may include processing return mail and documenting accounts for skip tracing.Adaptability - Maintains a positive attitude in the face of change; appropriately adjusts behavior and activities to changing conditions.Communication - Expresses ideas and information in a clear and concise manner whether verbally, written, or other means; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling.Customer Focus - Putting customers, both internal and external, at the center of business decisions in order to identify and respond to current and future customer needs. Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.Job Technical Skills - Keeps their technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with their job; shares technical expertise with others.Problem Solving - Solving work-related problems in a logical manner by breaking down large problems into smaller more manageable components.Teamwork - The ability to effectively interact, cooperate, collaborate, and manage conflicts with other people. Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions.Required Education and/or Experience:High school diploma or G.E.D., andThree or more years of working in a customer service call center, or an account maintenance role, preferred orAn equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.