Associate Director, Real Estate

Associate Director, Real EstateReporting to the Director of Real Estate, the Associate Director, Real Estate serves as the asset manager responsible for the asset management of all owned commercial and leased real estate properties, including daily operations at South Street Landing, Brown's primary administrative office building. This critical role is accountable for and drives the strategic and financial performance of the entire commercial property portfolio and also oversees property management activities for the Auxiliary Housing portfolio.Major ResponsibilitiesAsset Management & StrategyDevelop and implement a Real Estate Portfolio Strategic Roadmap focused on improving overall portfolio financial and operating performanceDevelop and implement a comprehensive ten (10) year capital improvement plan for the Commercial Real Estate and Auxiliary Housing PortfolioServe as the strategic owner of all 3rd party Property Management contracts, including solicitation, negotiation, recommendation, and contract compliance with a focus on continual improvement and KPI adherenceDevelop preventive maintenance protocols, consistent with Brown Facilities & Campus Operations Management practices, and contract for preventive maintenance services as applicableCollaborate with Brown's Sustainability office to develop and implement plans for sustainable operating practicesProperty ManagementDirect asset and property management functions (including 3rd party service providers) related to operations, maintenance, and physical renewal of the commercial real estate portfolio, including South Street LandingOversee and approve the identification and selection process of subcontractors working on commercial properties in accordance with the University's supplier selection process. In conjunction with Brown purchasing guidelines, obtain competitive bidding for work, where appropriate and present pricing/supplier options to Director for approvalAct as the primary liaison with leased property owners/representatives to ensure that Landlord provides property services to Brown leased areas pursuant to the terms of the lease and within parameters of the operating budget for the leased premisesServe as primary liaison with 3rd party property management provider (for Real Estate and Auxiliary Housing Portfolios). Ensure compliance with Service Level Agreement, including contract negotiation, dispute resolution, and contract complianceLead Quarterly & annual business reviews of 3rd party property management provider. Focus on KPI Compliance & Best Practice sharing and continuous improvement with 3rd party property management providerManage cleaning, recycling and waste removal contractors to ensure that Brown buildings and common area spaces and parking lots are clean and safe pursuant to Brown standardsCollaborate with the Facilities & Campus Operations Management Department on major repairs and capital projects to the portfolioCollaborate with Department of Public Safety (DPS), Office of Information Technology (IT), Environmental Health & Safety (EHS), Transportation, and other offices as neededAct as the primary point of contact with DPS, Fire Safety Office and external emergency services as neededCommunicate all critical building information in a timely manner to internal stakeholdersFinancial OversightSupport the development of and proactive management of the annual operating expense budget for the commercial real estate portfolioPlan, prioritize, and oversee capital improvement projects of Real Estate's commercial properties (including parking garages/lots) in accordance with budget allocations, and ten (10) year capital planTrack capital improvement expenditures to budget and ten (10) year capital planCollaborate with the Real Estate finance team to ensure that tenants are billed in an accurate and timely manner. Monitor Accounts Receivables closelyReview and approve property related invoices in a timely mannerAccountable for the financial and operational performance of the 3rd party service agreementLeasing and Tenant RelationsOversee management of lease negotiation, lease renewal, and critical lease datesMaintain exceptional tenant relationships to foster a positive and collaborative building environmentProactively manage communications, ensuring all tenants receive timely and critical building information and updatesEnsure strict compliance with all lease terms concerning Landlord services and maintenance within tenant spacesResolve complex lease and tenant issues, including initiating and managing eviction procedures when necessaryTeam and Project Oversight (Project Management)Oversee and provide required support, leadership, and guidance to the Project manager in the planning, design, and execution of major building renewal and tenant improvement projects within the Real Estate and Auxiliary Housing portfoliosOversee all building renewal and tenant improvement projects within the owned and leased commercial real estate portfolioCollaborate with the Director, Real Estate to understand project requirements, business terms of lease, etc.Oversee architects, contractors, etc. to develop plans and specifications and ensure projects are completed to satisfaction and within budgetDevelop relationships with architects, engineers, contractors, tenants, brokers, etc. as neededOther real estate tasks and projects that may arise on an ad hoc basisJob QualificationsEducation and ExperienceFour Year college degree plus at least 7 years of property management experience preferredJob CompetenciesExperience with and strong understanding of building systems and building service contracts.Strong understanding of best practices in property management.Strong planning, management and organizational skills with demonstrated ability to manage multiple tasks, set priorities, and meet deadlines.Experience with negotiation of lease renewal documentsExperience with general lease terms and provisions.Must have strong interpersonal skills and excellent written and oral communication skillsMust be able to demonstrate a strong client service orientation; should be extremely customer focused on both internal and external customers and enjoy working with people from diverse backgroundsMust be flexible with a high sense of accountability and responsibilityMust have organizational skills and excellent with details and follow-upMust be able to manage multiple detailed tasksMust be able to work independently, be proactive and take initiativeWillingness to be available on weekends or evenings when/if necessary.Proficiency in Microsoft products: Word, Excel, PowerPointPlease include a cover letter when submitting your application. All offers of employment are contingent upon successful completion of a background check. Benefits of Working at Brown: Information on the Benefits of Working at Brown can be found here.