Head of IT Project Management and Innovation

2 weeks ago

New York, United States Crédit Agricole CIB Full time

Role Summary


The Head of the New York Information Technology Project Management and Innovation (PMI) department in charge of managing a portfolio of NY, Canada and Brazil IT projects. Directs the Project Management Office (PMO) Methods as a Project Management Professional certified (PMP certified), in charge of IT Project Management Methods function which includes development of IT project management standards, product development standards and project governance. The individual is the Project / Program manager on strategic projects: manages a portfolio of major investment projects primarily for Business lines especially Capital Market and Financing activities.

Assist Business-lines in the roll-out of their projects (new activities, products and workflows). Responsible for the Innovation program for the Americas.


Responsibilities


Management


Head of NY PMI department: Supervision of analysts and project managers as well as consultants (depending on project portfolio):


Exercise the duties of a manager with respect to supervision of all personnel within the group including staffing, training and development, performance appraisals, resolving personnel problems, recommending salary increases, promotions, and terminations. Reports such activities to immediate manager.


Relationship Management


Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.


Develop good relations with the business; follow relationship with third parties.


- Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.

- Acting as Project Manager / PMO on IT projects:

- This includes, when applicable, change management activities (including roles and responsibilities, creation of service level agreements, review of current processes, definition of target processes and organization…); project scoping, planning and monitoring; define risk analysis on the different IT activities involved in the IT projects; organization of training as well as User Acceptance Testing.

- Define, communicate & support standards across local Global IT division in line with System Product Life Cycle and Global GIT project management methodology.

- Ensure adherence to the System Project Life Cycle (SPLC) and produces or assists in the production of key deliverables defined by the SPLC.

- Organize working, project and steering committees.

- Ensure that all system implementations meet US regulatory standards (inclusive of cybersecurity requirements) and are done in accordance with the Bank’s policies and procedures.

- Collaborate with NY Internal Auditors in their pre-implementation review.

- Working on New Activity and Product (NAP) projects and New System Usage (NSU): Management of new business initiatives by assisting the Front Office and support functions (Operations, Compliance, Finance…) in building business files and in coordinating the NSU or NAP process:

- Collect and specify impacts on support functions.

- Structure a project plan (definition of scope, stakeholders, breakdown structure and main milestones).

- Work on target operational workflow as required.

- Analyze impacts on NY IT and draft NSU/NAP opinions for all files

- Innovation:

- Implement the IDEA methodology in the Americas. Organize training and sessions with the various departments.

- Be the main contact for innovation for Head Office.

- Organize any activity or event related to innovation (ex: regular meetings with Head Office, Innovation days, etc).

- Participate to the various communities in Head Office as well as outside CACIB.

- Promote innovation and keep the Bank appraise of the initiatives inside and outside CACIB related to Innovation.


Overall Department Objectives including:


-Maintain and improve service quality.

-Maintain and improve customer satisfaction (internal and external).

-Perform assigned responsibilities in a professional manner, and in accordance with Company policy.

-Timely reporting within the IT department’s time tracking system.

-Maintain awareness of the regulatory markets and competitive environment.

-Promote Global IT’s values and visions of “1 Team” across all functions and geographical locations.

-Provide support to the CIO and COO for transversal projects and initiatives

-Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.

-Ensure accuracy and expediency of any activity related to audits.



Knowledge and Skills


-Bachelor of Science or Bachelor of Arts Degree

-Minimum of 8 years Management experience

-Familiar with information systems functional and business processes

-Microsoft Office Suite, specifically Excel, Visio, Power Point, Word

-Project management certification (PMP)

-Support function for Capital Markets or Investment banking activities (in IT or other department)

-Innovation and Digital transformation

-Strong written and verbal communication skills

-Good organizational skills with attention to detail

-Multi-tasking

-Ability to analyze and summaries information

-Ability to work autonomously

-Comfortable in working with multiple teams across locations with excellent inter-personal skills.

Innovation and Digital transformation

Other:

-Organization, delegation, ability to provide technical guidance.

Budgeting.

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