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Customer Service Representative

3 months ago

Greensboro, United States apexanalytix Full time

Quick Take -


The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client's suppliers that reflect up-to-date account transactions. The Customer Service Specialist plays a vital role in communication and relationship building with our client’s suppliers capturing outstanding transactions not yet processed by our client.


The Work -


Calling suppliers to obtain accounts receivable statements:


• Successfully contacting assigned suppliers using Auto-dialer technology.

• Maintain phone etiquette standards; adherence to professional communication during inbound/outbound phone calls and emails with each supplier.

• Validate existing supplier contacts inside database and source new supplier contacts during phone calls to enlarge supplier database (growing number of valid supplier contacts).

• Locate new phone numbers and emails to reach suppliers having incomplete contact information (phone/email); alternative research through internal/external resources.

• Deliver all received supplier responses in a timely manner to Account Review Team.

• Utilization of UiPath bot application to send on-demand emails.

• Consistent and timely follow-up with suppliers until a statement is received; at minimum every five (5) business days or the supplier provides a response that is satisfactory and/or, pending additional support for resolution.

• Completion of assigned projects ahead of established deadlines.

• Timely re-contact of suppliers for an updated statement, when the previous statement date has expired which contains credits that were out of scope (per date) and credits are now Inscope and ready to pursue.

• Documentation of supplier communication (to, from) in database for real-time updates. Achieve weekly and monthly individual targets assigned:

• Individual targets: (1) calls (2) exports (3) recoveries

• Targets set the first day of each month by upper management; sent by Manager to team.

• High quality of notes and tracking communication exchange with supplier. Independent, Time Management, Reliability, and Conflict Resolution:

• Works efficiently and independently.

• Capability to focus on assigned tasks, and complete ahead of time.

• Asks questions and notifies management team of potential concerns before they occur.

• Dependable and constructively handles issues with the party involved.



The Must-Haves -


• Two (2) years of customer service, accounting/business related experience

• Experience contacting suppliers/customers by email, and phone

• An Associate’s degree in accounting, business administration, or equivalent; Bachelor’s degree is preferred. Relevant experience will be considered in lieu of education.

• Adept at prioritizing duties in a fast-paced environment

• Strong attention to detail

• Excellent teaming skills with the ability to work productively in a team setting

• Demonstrated ability to read and comprehend various account statements

• Outstanding verbal and written communication skills for communicating with internal and external customers

• Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software application


Over the years, we’ve discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call “The apex Way”. Read more about The apex Way -


Benefits

At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees’ growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.”

With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.