Desktop Support// IT Support

3 days ago

Carlisle, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Desktop Support// IT Support. This is a 06+ Months Contract opportunity with long-term potential and is located in Carlisle, PA(Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-31209


Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.


Key Responsibilities:


  • Provide first and second-level support for all desktop, software, and hardware issues within the organization.
  • Install, configure, and maintain personal computers, Windows/Mac/ operating systems, office software, email, and other applications.
  • Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, and peripheral equipment problems; make repairs and corrections where required.
  • Act as a liaison between users and higher-level support teams, ensuring effective communication and quick resolution of issues.
  • Conduct hardware and software inventory database maintenance and reporting.
  • Assist with the setup of new employees, including desktop configuration, software installation, and email account creation.
  • Ensure security and privacy protocols are followed to protect systems and data.
  • Provide training and guidance to users on how to operate new software and computer equipment.
  • Stay current with the latest technologies and best practices in IT support.


Key Requirements and Technology Experience:


  • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • 1-3 years of experience in desktop support or a related field.
  • Strong understanding of computer hardware, software, and networking principles.
  • Experience with Windows and Mac operating systems, Microsoft Office Suite, and other common desktop applications.
  • Knowledge of network connectivity, VPNs, and security practices.
  • Excellent problem-solving and troubleshooting skills.
  • This position has an onsite requirement, 5 days per week.
  • Strong communication and interpersonal skills, with an ability to explain technical details to non-technical staff.
  • Ability to manage multiple tasks and projects in a fast-paced environment.
  • Equipment movement, asset inventory
  • A commitment to delivering high-quality support and continuous improvement.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.


Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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