Senior Operations Coordinator

Senior Operations CoordinatorJamaica Plain Neighborhood Development Corporation (JPNDC) is a community development corporation anchored in 48 years of community organizing and resident leadership. We seek to transform the lives and amplify the voices of MA residents who have been excluded from prosperity by racial and economic inequities. We build affordable housing that allows people to thrive, provide economic prosperity services that help people build on their strengths, and organize people to pursue the changes they desire. Based in Jamaica Plain, we dare to envision an equitable and inclusive MA in which all people have access to secure affordable homes, economic prosperity for their families, strong small businesses, high-quality childcare, healthy and environmentally responsible neighborhoods, political power, and opportunities to fulfill their potential.The Lead / Senior Operations Coordinator is a supervisory, systems-focused role within JPNDC's Operations Department. Reporting to the Operations Manager and working in close partnership with the AVP of Operations, this position provides day-to-day leadership of the Operations Coordinator(s) and Administrative Support staff while ensuring consistency, accountability, and data integrity across operational systems.What You Will OverseeProvide day-to-day supervision, coaching, and task coordination for:Operations Coordinator(s)Administrative Assistants / Front Desk staffAdministrative Support Floater(s)Assign and monitor workloads to ensure adequate front desk coverage, event support, facilities coordination, and administrative coverage. Support onboarding, training, and cross-training of Operations administrative staff. Escalate staffing capacity issues, coverage gaps, and performance concerns to the Operations Manager.Serve as the primary owner of operational tracking tools, including:Smartsheet workplans, trackers, dashboards, and reporting logsSharePoint folder structures, naming conventions, and permissionsEnsure all Operations staff follow established file storage, documentation, and version-control standards. Monitor completion of required logs (vendor tracking, space usage, supply inventory, event tracking, asset logs, etc.). Prepare and submit recurring operational reports for the Operations Manager and AVP of Operations. Support data quality, documentation consistency, and readiness for audits, leadership reviews, and board reporting.Oversee daily office operations including:Front desk workflows and visitor managementConference room and shared space schedulingMailroom operations and administrative logisticsCoordinate facilities and vendor requests (cleaning, maintenance, copier, IT tickets, etc.) and track follow-through. Monitor office supply levels, purchasing requests, and inventory tracking. Ensure shared spaces are maintained to organizational standards.Provide oversight and quality control for internal and external events supported by Operations staff. Ensure event logistics (space booking, catering, AV, accessibility, materials) are tracked and documented properly. Maintain visibility into the organization-wide event and space calendar. Support post-event documentation, reporting, and expense tracking.Act as a key liaison between Operations and HR, IT, Data, Finance, and program teams on operational matters. Support the Operations Manager with:Workplan trackingProcess documentationInternal systems improvementsProvide operational and administrative support to the AVP of Operations as assigned, including special projects and reporting needs. Participate in Operations planning meetings and contribute to continuous improvement initiatives. Other task as assigned by the Operations manager and AVP of Operations.What It Takes to Be SuccessfulQualifications:Bachelor's degree in business administration, operations, or related field preferred.46 years of progressive experience in operations, administration, or facilities coordination.Demonstrated experience of supervising or leading administrative staff.Strong proficiency in:Microsoft Office Suite (Word, Excel, Outlook, Teams)Smartsheet or similar project management toolsSharePoint or cloud-based document management systemsExperience with Salesforce or other CRM systems preferred.Strong organizational, documentation, and follow-through skills.Excellent written and verbal communication skills.Bilingual English/Spanish preferred but not required.Work Environment:Full-time, on-site, MondayFriday, 9 a.m.5 p.m.Occasional evenings or weekends may be required for events or coverage needs.Hybrid flexibility may be available after 90 days based on performance and department needs.Employment Terms/Compensation:JPNDC offers a competitive salary range of $68,000$72,000, commensurate with experience, and an extensive benefits package. Applicants must submit both a resume and cover letter to be considered for this position.