Manager, Quality Assurance

Manager, Quality AssuranceLaunch Your Career with Cook SystemsSince 1990, Cook Systemsa certified veteran-owned IT consulting firmhas been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trustand in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take offSummary: Responsible for managing the definition, implementation, and integration of quality principles into the design and development of software and IT processes. Ensures products, applications, and systems comply with established quality standards and meet customer requirements. Champions quality principles in business and IT processes through training, communication programs, and team activities.Responsibilities:Develop and implement quality processes and principles in software and IT development.Ensure execution of quality methods and procedures.Analyze best-in-class processes and establish customer satisfaction metrics.Research, develop, and implement testing methods and procedures.Monitor and report on product defects and quality standards compliance.Lead and facilitate training, meetings, and communication programs related to quality principles.Act as a project leader and subject matter expert on multiple complex projects.Mentor and manage supervisors, project leaders, and technical staff.Report to senior-level management on quality assurance activities and outcomes.Required Skills:Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.Minimum of 7 years of systems development and business experience.Experience in developing and conducting test processes for various systems and users across an organization.Prior management, supervisory, or team leader experience.Experience in middle-level management in quality assurance functions.Strong communication and leadership skills.Ability to work under general direction of senior-level management.Why Work with UsAt Cook Systems, we don't just offer jobswe build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you.Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unumbecause your family's security matters.Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard.Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six monthsbecause long-term success deserves a strong foundation.At Cook Systems, you're not just an employeeyou're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.