PROGRAM SPECIALIST IV-DOE

Program Specialist IV-DOEThis position functions under the direction of the Associate Vice Chancellor and assists with tasks related to convenings and presentations, track and respond to unit correspondences, and handle day-to-day assignments to support both Academic and Student Affairs as described below.Duties and Responsibilities:Prepare and collect responses to surveys related to required Division reports.Serve as Primary responder to telephone inquiries concerning students and constituents including serving as a backup for CorrFlow tracking and responding.Maintain Division Contact and Membership lists: Division Directory, FCS Master List Directory, and ListservsDraft correspondences for email memo, or letterhead.Monitor, appropriately distribute and file emails received through the Chancellor FCS inbox.Serve as primary responder under the supervision of the Director of Student Affairs to telephone and email inquiries concerning student, parent and stakeholder questions, which requires a broad background of knowledge related to residency for tuition purposes, financial aid, veterans affairs, equity and civil rights compliance, institutional codes of conduct and student handbooks, etc.Acquire applicable statute and rule knowledge to communicate student affairs-related policies and procedures to respond to inquiries independently and under the Director of Student Affairs.Assist in state annual equity reporting by organizing data, updating templates, and supporting the Deputy Director of Equity and Civil Rights Compliance and the Director of Student Affairs in the review process. Provides technical support to the field in completing templates.Assist in federal equity on-site or virtual site visits with the Deputy Director of Equity and Civil Rights Compliance and the Director of Student Affairs. This includes participating in the interview process, writing notes of findings for the Letter of Findings, and monitoring compliance with submission of Voluntary Compliance Plans. Provides technical support to the field in uploading content into the platform for site visit documents (e.g., Microsoft Teams).Assist in the collection and posting of Florida College System academic calendars and other routine reporting requirements.Serve as a backup for tracking and responding to constituent requests submitted through CORRFLOW.Monitor, appropriately distribute or respond, and files email received through shared email inboxes.Prepare and collect responses to surveys using other applications related to Division reports as required in Florida Statutes or State Board of Education Rules. In addition to building survey instruments, this includes writing briefs summarizing the responses.Complete tasks related to preparation for convenings, presentations, or other events for which the unit is responsible.Set up and provide support for webinars and conference room technology.Draft correspondence on a wide range of student affairs topics.Maintain the division resources such as a telephone list or master directory, and listservs.Knowledge, Skills, and Abilities:Must have excellent communication skills and the ability to deal with a variety of people in a courteous and effective manner.Ability to work on multiple projects, and the ability to follow verbal and written instructions.Must be knowledgeable of computers by using Word, Excel, PowerPoint, and MicrosoftOutlookMust be knowledgeable of office procedures and practices.Must be knowledgeable of basic methods of data collection and tracking.Must have the ability to plan, organize and coordinate work assignments.Must have the ability to establish and maintain effective working relationships.Minimum Qualifications:Ability to communicate effectively including verbal and written communication.Preferred Qualifications:An associate's degree or higher.The mission of the Florida College System is to provide access to high-quality, affordable academic and career educational programs that maximize student learning and success, develop a globally competitive workforce and respond rapidly to diverse state and community needs.