Patient Services Associate/Radiology

Patient Services Associate/Radiology - BrooklynNYU Langone Hospital-Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.Position Summary: We have an exciting opportunity to join our team as a Patient Services Associate/Radiology - Brooklyn. In this role, the successful candidate performs diversified duties in the patient access departments. Duties will vary depending on the needs of the work in the specific area. Duties include but are not limited to: coordinating registration and ED unit clerk functions, triaging and reviewing daily work to ensure prioritization and minimal backlog, insurance verification, financial assistance assessment, billing and follow up activities.Job Responsibilities:Complies with HIPAA, OSHA, JCAHO, NYU policies and proceduresAdmitting Office: Performs registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as requiredAbility to accurately change names, change patient types and transfer patientsCalls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordinglyScreens patients to determine eligibility for Medicaid and refers accounts to Medicaid AreaVerifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basisCalls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basisAnswers questions and provides information regarding the medical center's policies and procedures related to admitting, outpatient services, and financial matters, distributes patient handbooks, and charity care/Medicaid informationInterprets hospital regulations to patientsMakes decisions to facilitate departmental workflow in presence or absence of supervisorWhen applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgement of receipt of noticeMaintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely mannerFacilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely mannerPrepares admission folders, print reports, census and schedulesInsurance Verification: Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verificationAbility to add insurance accuratelyScreens patients to determine eligibility for Medicaid and refers accounts accordinglyVerify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basisCalls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basisPrepares admission folders, pulls discharge folders and files accounts dailyReviews and completes MSPs as requiredCoordinates the daily workflow to ensure that accounts are completed timely and accuratelyEmergency Department: Performs registrations of emergency room visits promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as requiredAbility to accurately change names, change patient types and transfer patientsObtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing chats and labelsScreens patients to determine eligibility for Medicaid, provides self-pay patients with Charity Care and Medicaid notice, and refers accounts to Medicaid AreaCalls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordinglyVerifies insurance and obtains EMEVS authorization for all Medicaid patients and updates accountCompletes inpatient admissions for patients admitted through the ED timely and accurately. This includes securing missing information, procuring bed assignment and updating computer systemTracks patients in the EDEnters charges, updates physician fields prepares charts for the medical records department and maintains ED Log in a satisfactory mannerAnswers phones in a timely manner, refers calls and pages appropriate partiesAnswers questions and provides information regarding the medical center's policies and procedures related to admission, distributes patient handbooks and Medicaid application information letterWhen applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgment of receipt of noticePlaces laboratory and radiology orders and assures that clinical results are placed in ED chart, as neededAccurately complete the Admission Consult Sheet for all admitted patients, including following the Voluntary Physician Referral Program proceduresWorks cooperatively with Emergency Department and medical center staffCoordinates the daily workflow to ensure that ED accounts are processed accurately and timelyMedicaid Financial Counseling: Conducts face to face interviews with patients or their respective representatives in a courteous and professional manner for the purpose of screening patients to determine eligibility for financial programs (Medicaid, Hill Burton)Obtains appropriate documentation on a timely basis to support applicationAccurately prepares application for submissionProcesses and submits application on a timely basisEnters and updates insurance and patient information timely and accurately into all computer systemsRefers accounts as appropriate, and in a timely manner, to Supervisor for referral to collectionPrints and manages work lists, patient letters and Medicaid CorrespondenceUse insurance management functions to update account and prepare claim for billingCoordinates the daily workflow to ensure that accounts are completed timely and accuratelyPerforms any additional duties related to Patient Accounts, Admitting and/or Finance as directedIs willing to extend beyond basic duties in critical situationsWorks effectively in unfamiliar situations and responds positively to changeSpeaks clearly and writes in a well-organized mannerAssists in the training/re-training of staffMaintains productivity and quality statistics, reviews assigned daily workOrders, receives and maintains adequate forms, supplies, and charts necessary for the functioning of the departmentCharity Care Policies and ProceduresMaintains accurate information regarding insurances, contacts and insurance coverage, as well as the institutionsPerforms general office duties such as adding toner and paper to printers, filing, answering telephones, transmitting messages, opening, sorting and delivering mail, as requiredMaintains computer skillsUtilizes all available resources to reach sound decisionsAccepts direction from Supervisor willinglyCompletes goals and assigned projects in a timely mannerMeets annual mandatory education requirementsMeets attendance & punctuality guidelinesFosters an environment that promotes teamworkCooperates in working with co-workers, other medical center staff, and outside agenciesWorks with others toward shared goals including participation in department problem-solving and improvement activitiesDemonstrates an awareness of and respect for co-workers/patients' cultural background, treating people with fairness and respectComplies with HIPAA, OSHA, JCAHO, NYU policies and proceduresMinimum Qualifications: To qualify you must have a High School Diploma or equivalent required. 2+ years relevant experience. Strong customer service and communication skills. Proficient in MS Excel, Word, and Outlook. Familiarity or prior experience with office setting. Prior customer service experience. Must be articulate with good interpersonal skills. Must have knowledge of computer keyboard able to type a minimum of 20 words per minute. Must be able to accurately enter data. Willingness to devote the time required completing assigned tasks