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IT Tech Support Technician

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Rochester, United States Info Advantage Inc Full time

Benefits: 401(k) 401(k) matching Health insurance Paid time off Training & development We are seeking a Tech/Helpdesk Support Technician to join our team You will resolve computer-related issues for your clients. Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions Qualifications: Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor