Senior Analyst, Internal Controls

PayPal Risk Management RolePayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.This job monitors risk metrics, identifies issues, and recommends best practices for internal control processes, leads projects to enhance internal control effectiveness, analyzes business trends, develops strategies for process improvements, and ensures compliance with laws and regulations.Essential Responsibilities:Identify issues and recommend best practices for internal control processes.Lead functional projects and programs to enhance internal control effectiveness.Partner with teams to analyze business trends and their impact on internal controls.Develop and implement strategies for process improvements within the internal controls function.Ensure compliance with laws and regulations through effective internal control measures.Expected Qualifications:5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.Key Responsibilities:Responsible for the execution of risk management activities within Global Customer Services in collaboration with Business Unit Compliance (BUCO):Create and maintain risk and control inventories including Capabilities, Products, Processes, Legal Entity, Risks, and ControlsIdentify control gaps and remediate risks for all new regulatory and product changes across Service ExperienceProvide guidance to First Line on the execution of Process Assurance Monitoring and analyze results for risks to the businessDrive execution of incident, complaint, and Risk Compliance Plan (RCP) remediationMonitor metrics for Risk Compliance Review (RCR) programs and ensure timely awareness and actions from Program owners as applicableMaintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibilityAssisting the business and Coordination Services team with responding to Internal and External Audit and Testing Engagements (e.g., Second Line of Defense reviews, Internal Audits, Regulatory Examinations).Review and derive insights from key risk metrics for their business area, interpreting the data provided through dashboards and reporting (such as reg exams, complaints, incidents, etc.).Provide assertions on risk exposure and articulate and present escalated risks to management.Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility.Requirements:Degree in Business, Finance, Risk Management, or related field.Minimum 5 years of experience in risk management, compliance, or internal controls, preferably in financial services or technology.Strong knowledge of risk assessment methodologies, governance frameworks, and regulatory requirements.Ability to provide risk expertise through a practical, business-oriented lens.Proven ability to solve complex problems with broad business impact and present sensitive information clearly.Strong project management skills with demonstrated success in leading cross-functional initiatives.Excellent communication and collaboration skills, with the ability to influence stakeholders across a global, matrixed organization.Proficiency in MS Word, Excel, Visio, and PowerPoint; familiarity with GRC tools and risk dashboards is an advantage.Ability to multitask and manage competing priorities under demanding deadlines.PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important assetyou. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.Click here to learn more about our culture and community.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.