Telephonic Case Manager

3 weeks ago

Phoenix, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


We‘re making a solid connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that‘s driving the health care industry forward. As a Telephonic Case Manager RN with UnitedHealth Group, you‘ll support a diverse member population with education, advocacy, and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today


If you are located within the state of Arizona, you will have the flexibility to work remotely* as you take on some tough challenges.


Primary Responsibilities:

  • Make outbound calls to assess members‘ current health status
  • Identify gaps or barriers in treatment plans
  • Provide patient education to assist with self-management
  • Interact with Medical Directors on challenging cases
  • Coordinate care for members
  • Make referrals to outside sources
  • Coordinate services as needed (home health, DME, etc.)
  • Educate members on disease processes
  • Encourage members to make healthy lifestyle changes
  • Document and track findings
  • Make Welcome Home calls to ensure that discharged member receive the necessary services and resources

You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Current unrestricted Multiple state licensure - Compact License
  • Ability to present member case stories to consultants twice a year either onsite in Arizona or virtually
  • Certified Case Manager (CCM) or the ability to obtain certification within 18 months of employment
  • 3+ years of experience as a Registered Nurse in a hospital setting, acute care, direct care experience or experience as a telephonic Case Manager for an insurance company
  • Ability to navigate a Windows environment, utilize Outlook, and the ability to create, edit, save and send documents utilizing Microsoft Word
  • Private home office and access to high-speed Internet (Fiber Optic/Cable)

Preferred Qualifications:

  • Bachelor‘s Degree
  • Certified Case Manager (CCM)
  • Case management experience
  • Disease management experience
  • Discharge planning experience
  • Experience in utilization review, concurrent review and/or risk management
  • Background in managed care
  • Based in the Phoenix, Arizona area; and be able to come to the local office for meetings as needed, based on the needs of the business

*All employees working remotely will be required to adhere to UnitedHealth Group‘s Telecommuter Policy.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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