Housekeeping Supervisor

Housekeeping Supervisor - The Little NellThe Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town.A Relais & Chteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City.Job DescriptionPosition Summary The Housekeeping Supervisor helps maintain high levels of cleanliness within guest rooms and public areas through inspection, reporting, and cleaning. The Housekeeping Supervisor also helps train and manage staff. This position reports to the Director of Housekeeping.Job Posting Deadline Applications for this position will be accepted until December 28, 2025.Essential Job Functions/Key Job Responsibilities Help train and manager housekeeping staff Brief housekeeping staff on events, occupancy of the day, and the cleaning focus of the day Provide housekeeping staff with necessary tools to complete cleaning assignments Monitor the speed of housekeeping staff to ensure all duties are completed in a timely manner Make housekeeping boards with the cleaning focus of the day Inspect rooms and public areas for overall cleanliness Maintain constant communication with front desk about early arrivals, late departures, and room requests Stay abreast on occupancy of the day, departure and arrivals, event(s) of the day, VIP rooms, special requests, and guest reviews Assist in cleaning rooms and public areas as needed Other duties as assignedQualificationsEducation & Experience Requirements High School Diploma or equivalent required 2 years of management experience preferred 5 years of housekeeping or cleaning experience preferredKnowledge, Skills & Abilities Proficient knowledge of industry trends and best practices Proficient knowledge in company policies and procedures Detailed knowledge of internal processes, workflows, and decision-making protocols Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques. Ability to mediate and resolve conflicts effectively to maintain team cohesion Skill in assigning tasks and responsibilities to team members based on their strengths Skills in coaching and mentoring team members to help them grow professionally Proficiency in planning, managing, and executing projects within scope and deadlines Ability to handle difficult customer interactions and ensure high levels of satisfaction Ability to manage multiple priorities and projects simultaneously without sacrificing quality Ability to communicate in English and SpanishAdditional InformationWork Environment & Physical Demands Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perksAspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.