Sales Operations CRM Analyst

1 week ago

Mentor, United States STERIS Full time
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Sales Operations CRM Analyst is part of the Healthcare Americas Commercial Operations organization and reports into the Manager of Sales Operations Systems. The position will support efforts to implement improvements, maintain and support our current Customer Relationship Management (CRM) tool, Sales Connection. The Analyst will be responsible for supporting the completion of these improvements by conducting system testing and developing training materials. This position will also be responsible for the maintenance of Sales Connection enhancements under the supervision of the Manager of Sales Operations Systems. This position will work cross functionally with field sales, sales and service management, IT and Customer Operations.

To be successful in this position, the Sales Operations Systems Analyst must be comfortable working in a sales-driven environment and have success managing to deadlines.

This role is considered Hybrid with the requirement of working onsite at our Mentor, OH Headquarters minimum 2 days per week. Additional days on site may be required within the initial training/onboarding period.

What You Will Do

1. Provide administrative and system support for all sales productivity tools including Sales Connection and 360 Reporting

• Complete maintenance activities related to system enhancements/changes

• Work directly with the user community to translate user system change requests into design requirements

• Create requirements documents

• Conduct system testing and document feedback

• Assist in the creation of training materials for end-users

• Works with the Sr. Sales Operations Systems Analyst to prepare and deliver training to the user base

• Provide user support which includes troubleshooting and issue resolution

• Work directly with our IT team to resolve issues

• Manage open system change requests for new process implementation and troubleshooting support

• Participate in weekly Sales Connection meetings with IT and Business partners

What You Will Do - cont'd

2. Serve as primary point of contact for Sales Connection in the form of troubleshooting and issue resolution

3. Work closely with Manager, Sales Operations Systems to implement improvement ideas designed to enhance the functionality of CRM system

4. Assist in the preparation of all written and verbal communications regarding sales productivity tools

5. Serve as a backup for maintaining and updating the Territory Assignment System (TAS) and Javelin Territory Designer (JTD) MAPS Software System

6. Support creation of regular metrics to provide visibility to trends and identify areas for improvement

7. Continuous Improvement:

a. Supports the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)

b. Works within the department's Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs

c. Participates in Kaizen events when appropriate and supports the action plans that result from those events

What You Need To Be Successful
Bachelor's degree required
Two to five years of experience in Customer Operations, Sales Operations or Service Operations
What Will Help You
Knowledge of internal STERIS systems including Oracle, Cognos, 360 and Sales Connection preferred
Previous experience working directly with Sales and IT preferred
Previous experience working with CRM systems preferred
What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn't be where it is today without our incredible people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

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