General Manager

divh2General Manager/h2pAt WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business./ppPosition Overview/ppThe General Manager is responsible for the overall performance and operations of a WhiteWater location. This role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success./ppThe General Manager reports directly to the Area Director./ppKey Responsibilities Include/ppLeadership Culture/pulliCultivate a positive, customer-focused workplace culture through coaching and leadership growth./liliLead by example, fostering a team-oriented environment where every employee feels empowered to lead./liliRecruit, hire, train, and develop outstanding team members while managing performance and retention./li/ulpCustomer Service Employee Experience/pulliDeliver a safe, clean, and 5-star experience for customers and employees from drive-up to drive-out./liliAddress and resolve customer and employee concerns while promoting a respectful environment./liliEducate customers on wash products, packages, memberships, and promotions to support satisfaction and sales./li/ulpOperations Safety/pulliCreate and communicate schedules for daily and weekly operations./liliEnsure completion of all maintenance tasks, store cleanliness, and compliance with site standards./liliTroubleshoot equipment and partner with Facilities and IT to resolve issues quickly./liliUphold company policies and enforce safety protocols across all operations./li/ulpSales Financial Performance/pulliDrive revenue growth through team development and effective customer interactions./liliUtilize KPI tools to increase membership revenue and retention./liliManage controllable costs with the support of your Area Director and insights from our Business Intelligence dashboards./li/ulpAdministrative/pulliPerform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies./liliHandle hiring, training, performance management, and employee development./liliEnforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence./li/ulpPerform other duties as assigned to ensure smooth operations./ppQualifications/ppEducation:/pulliA high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration./li/ulpExperience:/pulli13 years of management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required./liliExperience supervising teams of 812 employees, including hiring, training, scheduling, and performance management./li/ulpSkills Abilities:/pulliStrong leadership and management capabilities with proven sales acumen./liliExcellent verbal and written communication skills with conflict-resolution abilities./liliProficient in Microsoft Office Suite, Google Workspace, and POS systems./liliAbility to multitask, prioritize, and work effectively under pressure while maintaining attention to detail./li/ulpPhysical Requirements:/pulliAbility to lift and carry up to 50 lbs./liliComfortable working outdoors in varying weather conditions (heat, cold, rain, humidity)./liliAbility to stand, walk, bend, and move throughout a fast-paced environment./li/ulpAvailability:/pulliFlexibility to work 4550 hours per week, adjusting as needed to meet business demands./li/ulpBenefits/pulliCompetitive base pay + Bonus Potential/liliComprehensive Health Benefits (Medical, Dental Vision)/liliPaid Time Off in addition to Company Paid Holidays/lili401(k) Retirement Plan with Company Match/liliCompany-Paid Life Insurance/liliClear pathways for career advancement/liliFree Weekly Car Washes/li/ulpOur employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our team/p/div