Concierge - Casual

Concierge - CasualLooking for a career where you can make a difference in someone else's life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You'll thrive in a premier senior care organization that values you as an individual not just your experience and skillsets, but your unique talents and energy. You'll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal "hospitality with a higher purpose." We know you'll make an impactful difference. Because the difference is you. Come join usAs a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect you to be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day.Must be able to work weekends as needed.Additional responsibilities include:Answering and redirecting incoming calls with the utmost in professionalism and positivityTaking accurate and courteous phone messages and rapidly and patiently responding to requests by residentsGreeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiriesResponding to all resident, guest and team member inquiries in a polite and timely fashionEnsuring all emergencies are handled promptly and appropriatelyKeeping the front desk sign in/ sign out logs accurate and up to datePerforming basic computer data entry as neededThe ideal candidate will have the following skills/qualifications:Clear and confident speaking voice, both in person and over the phoneCheerful, upbeat, positive and professional demeanorMust be alert and attentive to details, situation and emergenciesStrong but patient and pleasant communication skillsFamiliarity with MS Office (Excel, Word and Outlook) preferredAble to communicate fluently in English, both orally and in written communicationsMust always be respectful and polite to residents, guests and fellow team membersMust be able to work a flexible scheduleQualificationsBehaviorsPreferredEnthusiastic: Shows intense and eager enjoyment and interestTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEducationRequiredHigh School or better.PreferredAssociates or better.