Enrollment Operations Analyst

Enrollment Operations Analyst / Associate Director Of Graduate Enrollment OperationsWhitworth University is a residential campus shaped by learning, curiosity, and community life. This role is based on campus and requires consistent, in-person engagement.The Enrollment Operations Analyst / Associate Director of Graduate Enrollment Operations supports Whitworth University's graduate recruitment and admissions goals through the effective management of systems, data, and enrollment processes. Reporting to the Director of Enrollment Operations, this role serves as a key administrator for graduate admissions systems, including Slate. You will be an essential partner to graduate program leadership, Information Systems, and institutional stakeholders.Depending on experience and level, the position contributes to the design, maintenance, and optimization of admissions workflows, communications, and reporting that support the graduate student journey from inquiry through enrollment. The role plays an important part in ensuring data integrity, operational consistency, and system usability across graduate programs, while supporting data-informed decision-making and continuous improvement efforts.At the analyst level, this position focuses on system support, data accuracy, reporting, and day-to-day operational execution. At the associate director level, the role carries broader responsibility for systems strategy, process evaluation, cross-campus collaboration, and advising graduate enrollment leaders on scalable, efficient admissions practices. Across both levels, the position is grounded in collaboration, service, and a shared commitment to advancing Whitworth's mission and enrollment priorities.Core ResponsibilitiesSystem Administration | 35%Serves as the primary graduate admissions administrator for the Customer Relationship Management (CRM) software, Technolutions Slate.Designs, builds and maintains complex and interconnected systems to support recruitment efforts for graduate programs, including data workflows, communication flows, forms, application review funnels, and the infrastructure to support events and interviews.Equips and supports graduate recruiters, directors, and assistant directors in becoming responsible for managing their program funnels in the CRM.Establishes policies and procedures for the use of the CRM and admissions operations.Troubleshoots system issues, submits tickets on behalf of end users and requests focus calls from Slate.Admissions Operation | 20%Collaborates with the Director of Graduate Admissions in the design and coordination of admissions email and SMS marketingAdvises the graduate program directors and assistant directors on the feasibility and design of new admissions processes, and trains them on various features of the CRM, to support their strategic enrollment goals.Serves as the primary liaison between graduate programs and Information Systems, ensuring that graduate and continuing studies programs are in compliance with university policy and are well coordinated with other university systems and processesPursues appropriate professional development opportunities and stays current in best practices related to data and communications management for adult and graduate program admissionsServes as the graduate programs representative to the campus Technology Advisory Group (TAG) and Colleague Advisory GroupTechnology and Data | 15%Ensures the integrity and accuracy of the university's graduate admissions data and student records.Develops, implements, and oversees procedures to import data from internal and external sources, ensuring the accuracy and security of all data.Coordinates with third-party vendors (Liaison CAS, Credentials Solutions, Parchment, NES Pearson, etc.) to develop and manage efficient and accurate data transfer procedures.Performs data cleanup as necessary to ensure accuracy and relevancy of all CRM, Colleague, and PV documents.In coordination with the Business Office, devises systems and infrastructure to manage CRM payments for applications, events, and forms.Reporting | 10%Creates and maintains admission and enrollment reports and listsCreates and modifies queries, reports, and lists via CRM, Informer, and other analytical tools.Generates and provides reporting information related to prospects, applicants, and students, in addition to custom reports required by specific departments.Collaborates with Information Systems and Institutional Research on enrollment data reporting.Maintains accuracy and relevancy of data, purging old data and reports.Record Management | 10%Develops and manages procedures for graduate admissions tracking and reporting to support the university's operational and strategic enrollment goals.Creates and manages reports for tracking students through the admissions funnels for all graduate programs (including custom reports required by specific programs).Creates and manages reports for tracking progress toward the university's strategic enrollment targets for graduate programs.Builds queries, reports, and tools to provide relevant enrollment data to the Enrollment Operations team, Director of Graduate Admissions, Information Systems, and Institutional Research.Other | 10%Assist with special projects.Attend department meetings and gatherings.Other duties as assigned.Qualifications and Core CompetenciesPathway A: Enrollment Operations AnalystBachelor's degree, or an equivalent combination of education and relevant professional experience. Whitworth values a wide range of educational and professional pathways.13 years of experience in enrollment operations, admissions, higher education administration, CRM/system administration, data management, or a closely related field.Experience working with CRM systems (Slate strongly preferred; comparable systems considered).Demonstrated ability to manage data accurately, build reports or queries, and support operational workflows.Exposure to higher education, admissions, or student-facing operations, particularly in a graduate, adult, or professional program environment.Experience supporting, training, or assisting users in system or process adoption.Pathway B: Associate DirectorBachelor's degree required; advanced coursework or graduate study in higher education, information systems, business, or a related field preferred.47+ years of progressively responsible experience in enrollment operations, admissions operations, CRM administration, or higher education systems leadership.Advanced experience administering Slate CRM or a comparable enterprise-level admissions system, including workflow design, communications, data integrations, and reporting.Demonstrated leadership in process improvement, systems strategy, or operational planning within an admissions or enrollment context.Significant experience collaborating with admissions leadership, program directors, IT, institutional research, and external vendors.Core CompetenciesWillingness and ability to work flexible office hours as needed.Strong organizational, time management, analytical, writing, editing, critical thinking, and problem-solving skills.Demonstrated ability to manage and analyze data accurately and efficiently.Proven competence in working with technology, with a high level of proficiency in personal computer applications, particularly Excel.Ability to complete detailed work accurately and efficiently in a fast-paced environment.Strong interpersonal skills, with the ability to work collaboratively and positively with colleagues, students, and the public.High level of personal integrity and professionalism.Willingness and demonstrated capacity to learn complex systems, processes, and institutional structures.Strong judgment, discretion, and professionalism in managing confidential student and institutional data.PreferredExperience in admissions operations or higher education administration.Other DetailsSalary Information Enrollment Operations Analyst | $24.61 - $26.06 Associate Director | $28.31 - $33.66 Schedule Full-time (1.0 FTE) | 12 months | 40 hours per week Whitworth office hours are 8 AM to 4:30 PM MondayFriday Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university's mission and integrate their Christian faith into their work. Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate. Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position.You are on this webpage because a position at Whitworth sparked your curiosity. If you find yourself questioning