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Project Lead

2 months ago

Philadelphia, United States firstPRO, Inc Full time

firstPRO is looking for a Project Lead to oversee the successful execution of Unified Communications as a Service (UCaaS) projects. This role is primarily focused on leading projects from start to finish, ensuring seamless communication and coordination with all stakeholders, and managing the overall progress of the projects. The ideal candidate is an organized and proactive leader with a strong background in IT and Telecom, excellent communication skills, and the ability to work independently with minimal supervision.


This is a contract-to-hire opportunity that offers the flexibility of remote work, with occasional national travel. Overtime is included.


Responsibilities:

  • Take ownership of project plans, including developing and maintaining status trackers, calendars, and progress reports. Communicate effectively with stakeholders and ensure everyone is aligned.
  • Initiate and manage essential meetings such as project kickoffs and issue resolution sessions to keep projects on track.
  • Manage projects from kickoff through installation and the post-installation support phase, ensuring smooth and successful outcomes.
  • Work closely with the IT network team to ensure the network is ready for UCaaS installations.
  • Keep branches and key contacts informed throughout the project lifecycle, addressing any post-installation issues that require IT project involvement.
  • Collaborate with third-party vendors and ISPs to coordinate analog disconnects and other telecom-related tasks.
  • Review telecom accounts for in-scope services and integrate them into the migration plan as needed.
  • Assist with project initiatives such as new site builds, closures, and mergers/acquisitions by providing UCaaS technical engineers with the necessary requirements.
  • Inform management of any issues and provide weekly status updates on ongoing projects.
  • Respond to ad hoc requests from management or other departments as needed.
  • Continuously seek opportunities to improve processes and create tools and documentation to support job duties.


Requirements:

  • Project Management Professional (PMP) certification is preferred.
  • At least 3 years of IT experience, with a minimum of 1 year focused on Telecom.
  • Proficiency in Visio, PowerPoint, O365, and Teams.
  • Strong time management, organizational skills, and attention to detail.
  • Ability to work effectively with both current and legacy Telecom systems.
  • Experience working with third-party vendors and familiarity with 8x8 or similar VoIP providers is a plus.
  • Willingness to travel 10%-20% and availability for weekend and after-hours work when required.
  • Self-starter capable of working independently with minimal supervision.