Export Customer Service Representative

1 week ago

New York, United States Lactalis Full time
Lactalis USA is currently seeking candidates to join our Export team in New York City, NY.

Lactalis, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to nurturing the future by providing healthy and delicious dairy products that bring people together every day. We produce award-winning dairy products that bring people together every day. We offer an enviable range of dairy brands including Galbani®, Président®, Kraft® Natural Cheese, Cracker Barrel®, Black Diamond®, Parmalat®, Siggi's®, and Stonyfield Organic® in addition to several brands imported from our affiliates in Europe.

At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do. We are dedicated to building a safe, diverse, inclusive, and authentic workplace and we know that our candidates come from many different backgrounds, cultures, and experiences. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job posting, we still encourage you to apply and share with us your STORY, your PASSION, and your EXPERTISE You may be just the perfect candidate for this or other roles within our company.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

From your PASSION to ours

Full time position in the Import/Export Sales Administration & Customer Service team to support the Lactalis American Group (LAG) AND Lactalis Heritage Dairy (LHD) Export businesses. Plan, organize, coordinate, and execute activities related to Order Processing and Order Management for assigned portfolio of Export Customers. This involves working with Internal & External Customers, Sales, Marketing, Central and Production Planners, Distribution/Logistics, Finance, Government regulatory agencies, as well as other internal departments and outside services.

From your EXPERTISE to ours

Key responsibilities for this position include:

§ Develop a strong base of knowledge regarding products, services, and capabilities to be used on a day-to-day basis in managing Customer orders in line with vendor order management as outlined by each individual customer requirements.

§ Process orders of US products received from external or internal customers.

§ Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service and resolve any problems in a timely manner.

§ Monitor order pricing and adhere to contracted Customer pricing.

§ Coordinate with Planning/Plant to ensure quantities/delivery dates are respected.

§ Coordinate shipment of orders for land and ocean transport from plant to port of delivery with logistics and/or appropriate freight forwarder.

§ Report issues of critical concern that may affect Customer Service to the Supervisor and/or Assistant Director.

§ Act as a backup to other Customer Service staff to cover vacations, personal time, etc.

§ Manage bookings and loadings of containers.

§ Issue set of appropriate export documents per order, including but not limited to AMS/APHIS, COO, CoA, Invoice, Packing List, BOL, SLIs.

§ Adhere to all country-related regulatory compliance standards.

§ Assist customers with quality related documentation and issues.

§ Communicate/Problem solve any issues with domestic and overseas stakeholders.

§ Meets productivity standards; Completes work in a timely manner.

§ Demonstrate commitment to a safe working environment that promotes the health and wellbeing of all employees and that will further contribute to the Company's overall performance and success.

§ Travel and / or extended or off work hours may be required.

§ This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

§ To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.

§ Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education & Experience

§ Ideal incumbent will possess a minimum of a Bachelor's Degree from a College or University.

§ 1-2 years related experience and/or training; or equivalent combination of education and experience

§ Demonstrated experience with Microsoft suite (Excel, Word)

Skills/Abilities

§ MUST have a valid Driver's License or State Issued ID to register with government agencies to perform essential work duties.

§ Excellent communication and presentation skills.

§ Must be self-motivated, organized and possess strong problem solving skills.

§ Ability to manage priorities and complex workload.

§ Knowledge of export logistics terminology (INCOTERMS/Ocean shipping Terms).

§ Team player able to adapt to a fast-paced environment.

§ Excellent oral and verbal communication skills.

§ Ability to work independently and make effective autonomous decisions.

§ Basic Math Skills

Salary Description

$28-$32/ hourLearn More

  • Export Customer Service Representative

    2 months ago

    New York, United States Lactalis American Group Full time

    DescriptionLactalis USA is currently seeking candidates to join our Export team in New York City, NY.Lactalis, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to nurturing the future by providing healthy and delicious dairy products that bring people together every day. We...

  • Export Logistics Coordinator

    2 days ago

    new york city (chelsea), United States Morrison Express Full time

    Job DescriptionMorrison Express is seeking a skilled Export Logistics Coordinator to join our team. In this role, you will be responsible for coordinating the export process, ensuring that all necessary documents are prepared and submitted on time.The ideal candidate will have some college or AA degree from an accredited college and one to two years'...

  • Export Controls Attorney

    1 month ago

    New York, United States The Lawt Full time

    Export Controls AttorneyDC, New York, Los Angeles, ChicagoOur client is an AmLaw 100 firm, known for its commitment to outstanding client service – resulting in high client retention over the last 40 years. With particular emphasis on employee wellbeing, attorneys at this firm enjoy working on high-stakes cases, engaging with influential clients, and being...

  • Luxury Retail Customer Service Representative

    3 weeks ago

    New York, New York, United States Shoe Service Plus Inc Full time

    We are seeking an experienced Full-Time Luxury Retail Customer Service Representative for one of our boutiques located in Manhattan. With a passion for client services and fashion, our customer reps play a crucial role in consistently providing a superior level of service to our clients while increasing client conversion and retention, driving business...

  • Customer Service Representative

    21 hours ago

    New York, United States The Adecco Group Full time

    Adecco is assisting a New York State based client in hiring for a Bilingual Medicaid Customer Service Representative located onsite in New York, NY. Must have 2 years of Customer service experience. Apply Today! Please note you must reside in the sta Customer Service Representative, Customer Service, Representative, Enrollment, Operations Supervisor, Retail,...

  • Customer Service Representative

    1 week ago

    New York, United States Vision Security Full time

    Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...

  • Customer Service Representative

    6 days ago

    New York, United States Vision Security Full time

    Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...

  • Customer Service Representative

    1 week ago

    New York, United States PMG Full time

    DescriptionCustomer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication...

  • Customer Service Representative

    6 months ago

    New York, United States Liberty Management Full time

    Liberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Truecare Pharmacy Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a Customer Service Representative to join our team at Truecare Pharmacy. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, answering their queries, and resolving any issues they may have.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    New York, United States IDB Bank - Israel Discount Bank Of New York Full time

    Responsible for assisting Commercial and/or Private Banking teams with the handling service related matters for their clients. The service tasks may include responsibilities related to account and transactional activities, Account Opening & Maintenan Customer Service Representative, Customer Service, Representative, Processing, Retail

  • Export Compliance Specialist

    2 weeks ago

    New Brunswick, United States Futran Tech Solutions Pvt. Ltd. Full time

    Export Compliance Specialist - Contractor position This is a Hybrid Role 50/50 Location: New Brunswick, NJ Provide Export compliance support to all sites and locations. Support: • Assessments & compliance with pertinent Export laws, regulations and guidelines mandated by government agencies (i.e., Customs, Bureau of Industry and Security, Census,...

  • Customer Service Representative

    1 week ago

    New York, United States New York University Full time

    Serve as a source of information to the global university community and coordinate the daily operations of shipping and receiving related matters to and from NYU Abu Dhabi. Prioritize office activities, train, and monitor the work of student employee Customer Service Representative, Customer Service, Representative, Retail, Education

  • Customer Service Representative

    2 days ago

    New York, New York, United States Ponce Bank Full time

    Ponce Bank is seeking a highly skilled Customer Service Representative to join our team. This role plays a crucial part in ensuring excellent customer service and an efficient online presence. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.Job SummaryThe Customer Service Representative will provide sales...

  • Customer Service Representative

    1 week ago

    New York, United States ACI Inc Full time

    With a diverse roster of clients across various industries, we've discovered that in person interactions are consistently the key to increasing brand awareness. With a handshake and a genuine conversation, our team knows how to break the ice and introduce the public to our clients' products in a cost effective way. Our proven track record has earned the...

  • Customer Service Representative

    1 day ago

    New York, New York, United States Domino's Franchise Full time

    Job OverviewWe are seeking a dedicated Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide...

  • Import Export Assistant

    1 month ago

    New York, United States Pyramid Consulting Group, LLC Full time

    Our client, a luxury accessories brand, is hiring a temporary Import/Export Assistant to join their team onsite in NYC. This is a temporary position that will last between 4 and 6 months depending on performance and the needs of the business.Job Duties Include:Manage inbound and outbound custom requests accuratelyManage reconciliation of repair shipments...

  • Export Controls Attorney

    1 month ago

    new york city, United States The Lawt Full time

    Export Controls AttorneyDC, New York, Los Angeles, ChicagoOur client is an AmLaw 100 firm, known for its commitment to outstanding client service – resulting in high client retention over the last 40 years. With particular emphasis on employee wellbeing, attorneys at this firm enjoy working on high-stakes cases, engaging with influential clients, and being...

  • Customer Service Representative

    7 days ago

    New York, United States Petro Home Services Full time

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...

  • Customer Service Representative

    5 days ago

    New York, United States Petro Home Services Full time

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...