Director, Crisis Communications

Strategic CommunicationsFTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the worlds top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.At FTI Consulting, youll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, youll be an integral part of a focused team where you can make a real impact. Youll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.Are you ready to make your impact?About The RoleAs a Director on the Crisis & Litigation Communications team, you will take an active role in developing and managing communications strategies for clients to a variety of matters, including crises, crisis preparedness, sensitive corporate announcements, operational incidents, government investigations and litigation support, among other sensitive, sometimes urgent situations. A successful Director will be comfortable acting with autonomy when it comes to leading client accounts whilst easily assimilating into larger account teams as well. This role requires excellent project management skills and the ability to manage multiple projects simultaneously. Additionally, it requires knowledge of and interest in media, legal and financial issues, as well as a willingness to learn, the ability to be agile in a fast-paced environment, and a team-first attitude. The Director must have experience managing and mentoring junior talent, with the ability to provide meaningful feedback and coaching. A Director will also positively contribute to team culture and be a listening ear, an encourager, a role model, and an advocate for early career professionals. This opportunity offers a flexible hybrid working model, but requires in-office attendance three days a week.The Director serves as a project manager and client counselor, supporting client engagements that span a variety of Crisis & Litigation Communications disciplines. As a Director, you will manage the development and execution of multi-faceted crisis communications programs, and serve as a dependable leader and mentor. Responsibilities will include, but will not be limited to, the following:Manage multiple client projects and workstreams, including coordinating project rollouts and ensuring objectives are achieved and deadlines are metDevelop strategic proposals and communications plans for clients and new business prospectsServe as a primary client contact, representing the team in client meetings, conference callsProvide real-time client guidance virtually or in person with the clientDraft client materials (or review junior team deliverables where appropriate), including communications for key stakeholders, FAQs and media statements, among othersPlan for likely outcomes and develop corresponding communications strategiesAnticipate client and team needs, concerns or potentially difficult situations, working proactively with senior leaders to address themManage utilization and staffing on multiple projects and accountsActively participate in the generation of new business proposals and presentationsDemonstrate a willingness to take responsibility for outcomes and to assist others when neededFoster talent management and the mentoring of junior team membersEmbody behaviors consistent with FTI's values and Code of Ethics and Business ConductManage profitability and utilization on multiple projects and accountsHow You'll GrowWe are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. Youll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.What You'll Need To SucceedBasic QualificationsBachelor's degree in communications, journalism, English, or related business field5+ years of relevant professional experience in crisis communications, issues management, litigation and/or corporate communicationsAbility to work under pressing deadlines across multiple projects and portray calm in the face of difficult situations to clients and other team membersTrack record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during a crisis events and developing strategic communications plansExcellent organizational, written and verbal presentation skillsStrong work ethic, attention to detail and a service-oriented attitudeExpert in Microsoft programs (Excel, PowerPoint, Word, and Teams)Travel required to clients and to FTI office(s)Flexible work hours as needed to meet urgent crisis and client demandsAbility to thrive in a fast-moving team environment, with proven ability to manage both up and down to more senior and junior colleagues, alikePreferred QualificationsAbility to advise and secure confidence of senior communications and C-level client contacts, as well as other outside legal and financial advisorsProven project management track record and comfort managing and working with staff at all levelsPrior client service, consulting or agency experiencePrior media relations experience, including developing and executing media strategies intended to mitigate or balance negative coverage, as well as raise awarenessProven track record in crisis preparedness, including assessing clients' state of readiness and potential risks, designing crisis management plans and crisis communications strategies, and conducting crisis tabletop and simulation exercises