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Level 3 Support

5 months ago

Englewood Cliffs, United States STAND 8 Technology Services Full time

STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan.

As a Level 3 Support - Linux Engineer, you will be responsible for providing advanced technical support for complex Linux-based systems. You will handle escalated issues, work on high-level problem resolution, and contribute to the optimization of our infrastructure. This role requires a deep understanding of Linux systems, strong problem-solving skills, and the ability to work independently in a fast-paced environment.

Responsibilities

  • Develop & maintain engagements with Infrastructure Engineering, MSP resources, facility support, vendors, and Application teams to provide end-to-end delivery and support of appropriate infrastructure solutions.
  • Provide level 1/2 operational support for ticket completion, incident management and problem management resolution, including participation within a 24x7 on-call rotation
  • Demonstrate a dedication to building and maintaining a stable, high-performance technical environment
  • Embrace your role as the ultimate responsible party and senior subject matter expert for technology.

Client management

  • Partner with Business & client teams in building/articulating technical requirements and recommendations
  • Strong customer service skills and unfailing professionalism
  • Partner closely and collaborate enthusiastically with both clients at the local facilities and peers across O&T
  • Demonstrate impeccable written and verbal communication and presentation skills for both technical and non-technical audiences
  • Work closely with Business Engagement, operations teams, clients and executive management both formally and informally
  • Track timelines, manage priorities and schedules, and set client expectations
  • Partner with Business Engagement team to capture technical requirements, provide solutions and ensure resources are available to hit required timelines.
  • Strong customer service skills and unfailing professionalism

Monitoring and Security

  • Collaborate closely with the cyber security team to build repeatable systems with security best practice and hardening
  • Familiar with PCI and SOX procedures and controls
  • Build out of enterprise-wide monitoring systems with automated alerting and dashboarding interfaces for easy troubleshooting

Requirements

  • Advanced knowledge for management/build/troubleshooting of virtualization/OS technologies, specifically VMware, Windows, Linux (CentOS, Oracle, RHEL)
  • Familiarity with backup technologies, recovery scenarios, high availability designs and solutions
  • Experience with OS/HW level monitoring and advanced performance tuning
  • Deep technical expertise and hands-on experience with hardware vendors including Cisco C/B, Cisco UCS, and Dell, along with general data center facility wiring/fiber/connectivity requirements.
  • Familiar with Block/File/Object storage technologies, include PURE storage
  • Working knowledge on networking protocols, routing, network topology
  • Ability to develop enterprise compute processes and technology standards
  • Manage and implement automated operational tasks to improve reliability and standards
  • Familiar with agile methodologies working in JIRA based sprint structures
  • Familiar with ServiceNow or other ITSM related toolsets
  • Working knowledge of either AWS or Azure cloud technologies
  • Experience scripting in Python, Ansible, using GIT, Tower, and CI/CD methodologies


Preferred qualifications

  • B.S. degree in an Information Technology related technical discipline or 7+ equivalent practical experience required
  • 1-2 years of recent experience with Cloud based technologies
  • 1-2 years of experience with scripting
  • Must be willing to work evenings, overnights, weekends , holidays with little or/no notice

Additional Details

The base range for this contract position is $60 - $70/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at and reach out today to explore opportunities to grow together