Applications Analyst I or II

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP Join the Exciting FIRSTeam Be part of a dynamic team that plays a crucial role in supporting various areas of IT The FIRSTeam is your gateway to directly assist our Real-time Operations groups, tackling issues head-on and monitoring systems to prevent potential challenges before they arise. This is an incredible opportunity to expand your IT skills while building valuable professional relationships across SPP. Join us and make a real impact in a collaborative environment where your contributions matter We are seeking a dedicated and skilled Applications Analyst I or II - Shift to join our FIRSTeam: This role is crucial for the administration, monitoring, support, and maintenance of computer applications and databases that are vital to our daily operations. Your expertise will help ensure the accurate and reliable functioning of applications that play a key role in our mission. Key Responsibilities: Provide first-tier support for application and usability issues, applying business and technical support concepts to identify, analyze, and resolve problems. Perform triage, bypass, and recovery to mitigate real-time system impacts and minimize downtime for end-user applications. Facilitate effective communication and collaboration with Operations teams and IT subject matter experts to ensure seamless application support. Develop and implement procedure documents while exercising good judgment in prioritizing assignments and resolving issues with minimal supervision. Provide training, coaching, and guidance to other members of the FIRSTeam and IT Applications teams based on your experience. Act as a liaison between SPP Departments, IT, and external vendors to ensure that user and organizational needs are met. To be successful as our Application Analyst, we're looking for: Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent work experience Level II: Two (2) years’ experience of Information Technology Development/Support experience Level I: No experience required Effective written and oral communication skills Good customer service and organization skills Effective working knowledge of Microsoft Windows, Unix or Linux operations systems, and database management systems Competent troubleshooting, problem solving, and analytical skills Effective in SQL, deciphering error and event logs, data analysis Understanding of, compliance with and enforcement of SPP Policies and Procedures This position requires duties to be performed on a 12-hour shift rotation Preferred Qualifications: Two (2) or more years applicable utility industry experience Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands: The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve. The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment. The employee must occasionally lift and move up to 10 pounds. Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Position Type and Expected Hours of Work: This is a full-time position. This position will require duties to be performed on a 12-hour shift rotation Travel Requirement: This position requires minimal travel (approximately 10%) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.