Desktop Support Technician-Frankfort
1 week ago
Description:
TEKsystems IT Department is seeking a Field Services/ Desktop Support Technician to support end users in and around Frankfort, KY.
60% phone support, 40% desktop and network systems support
Enterprise environment- 37,000 machines across the region.
The radius of travel is 40 miles in and around Franklin, KY.
Company vehicle is provided (these vehicles are not to be considered "take-home" vehicle).
Top Skills' Details
1. Hands-on, IT Support: hardware/software troubleshooting (1-3 years of experience required)
2. Experience troubleshooting user issues, including remote support - experience with Win10, Outlook, O365, Exchange, Windows Server 2008/2012.
3. Customer Service and interpersonal skills - documented in reference checks
4. Ability to think outside the box
DAILY/WEEKLY JOB DUTIES:
- Technician will receive a ticket through the ticketing system for this local area, which was placed at HQ call center and then routed to the specific district.
- They will then accept the ticket and reach out to the end user with the issue, resolving it remotely if possible and then going to the desk side if needed
- Work directly with end users to provide desktop support services, troubleshoot Internet Explorer & Exchange issues, password resets, scanning and/or printing support and LAN connectivity.
- Hardware support (DELL desktops & laptops, SurfacePro3 & DELL tablets)
- Software support (homegrown applications)
- Some server support (this person would be the "hands" for the server team in Frankfort, while they tell them what to do over the phone)
- Knowledge of permissions
- Install desktops when needed
- Deployment and support of upgrades
Candidates will have experience and knowledge of Microsoft Windows networks, workstation security, anti-virus programs such as McAfee, disk imaging tools such as Ghost, and web browsers and be able to provide basic local troubleshooting to servers, switches, cabling and enterprise software applications.
Additional Skills & Qualifications:
Excellent customer service skills and communication skills are essential. MUST have the ability to problem solve issues quickly and be an "out of the box" thinker when it comes to finding a solution.
Experience Level:
Expert Level
Pay and Benefits
The pay range for this position is $18.00 - $23.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Application Deadline
This position will be accepting applications until Dec 20, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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