Branch Management/ Area Manager

At Citizens, we're focused on relationship-building
and delivering exceptional customer experiences through every
interaction. By fostering deep and lasting relationships, we drive
customer loyalty while advancing our strategic goals to acquire,
retain, and grow the business. As a Branch Manager (BM), you will
lead your team in exceeding customer expectations, nurturing
relationships that drive long-term success. In this role, you'll
spearhead branch performance, sales growth, and an outstanding
colleague and customer experience. By leveraging inspirational
leadership, collaborative partnerships, and sound operational
practices, you will create and sustain a strong customer-centric
culture. As both a leader and coach, you'll help your team achieve
individual and collective performance and sales goals through
innovative solutions that address customer needs and deliver
product and service value. A successful BM thrives in a
digital-first environment, showcasing the seamless accessibility of
mobile and online banking platforms to customers. You'll play a
pivotal role in building a diverse talent pipeline, developing your
colleagues to meet evolving business needs, and prioritizing their
performance and growth. With a focus on continuous learning, you'll
implement coaching plans that inspire your team to achieve personal
and branch-wide goals. To succeed, you must effectively communicate
business priorities in a way that energizes and empowers your
colleagues to execute with confidence. As the branches execution
and outcomes owner, you'll combine financial acumen with strategic
insights to guide decision-making and deliver results. As a visible
and engaged brand ambassador, you will connect with the local
community to cultivate new customer relationships and deepen
existing ones. High School diploma or equivalent required +
Leadership experience, with proven ability to coach and develop to
drive sales excellence, ensure the delivery of world-class customer
service, and operational integrity in a high-volume branch
environment + 4 years sales management experience in Retail or
Branch Banking environment + Successful record of managing
objectives in meeting sales goals, deadlines and branch goals in a
profit and loss environment + Drive an exceptional customer
experience validated through customer satisfaction surveys +
Maintain strong partnerships with community & civic
organizations + Associate's or Bachelor's degree preferred + Work
Schedule: Varies with branch needs and may include weekends and
evenings + We offer competitive pay, comprehensive medical, dental
and vision coverage, retirement benefits, maternity/paternity
leave, flexible work arrangements, education reimbursement,
wellness programs and more. Note, Citizens' paid time off policy
exceeds the mandatory, paid sick or paid time-away policy of very
local and state jurisdiction in the United States. Some job boards
have started using jobseeker-reported data to estimate salary
ranges for roles. Citizens, its parent, subsidiaries, and related
companies (Citizens) provide equal employment and advancement
opportunities to all colleagues and applicants for employment
without regard to age, ancestry, color, citizenship, physical or
mental disability, perceived disability or history or record of a
disability, ethnicity, gender, gender identity or expression,
genetic information, genetic characteristic, marital or domestic
partner status, victim of domestic violence, family
status/parenthood, medical condition, military or veteran status,
national origin, pregnancy/childbirth/lactation, colleague's or a
dependent's reproductive health decision making, race, religion,
sex, sexual orientation, or any other category protected by
federal, state and/or local laws. At Citizens, we are committed to
fostering an inclusive culture that enables all colleagues to bring
their best selves to work every day and everyone is expected to be
treated with respect and professionalism. Employment decisions are
based solely on merit, qualifications, performance and capability.
At Citizens, you'll find a customer-centric culture built around
helping our customers and giving back to our local communities.
When you join our team, you are part of a supportive and
collaborative workforce, with access to training and tools to
accelerate your potential and maximize your career growth Results
of the background check are individually reviewed based upon legal
requirements imposed by our regulators and with consideration of
the nature and gravity of the background history and the job
offered.