ServiceNow BA

Position Title: ServiceNow Business Analyst

Location: Irving, TX /Basking Ridge, NJ

Duration: Fulltime

About the Role:

As a ServiceNow Business Analyst, you will be responsible for understanding business processes, identifying areas for improvement, and implementing solutions using the ServiceNow platform.

Key Responsibilities:

- Collaborate with business stakeholders to understand their needs and requirements.

- Document and analyze business processes, workflows, and requirements.

- Translate business requirements into technical specifications.

- Configure and customize the ServiceNow platform based on business needs.

- Develop and maintain ServiceNow workflows, scripts, business rules, UI policies, and ACLs.

- Ensure that ServiceNow applications are integrated with other enterprise systems as required.

- Design ServiceNow solutions that align with business goals and best practices.

- Create detailed documentation, including process flows, functional specifications, and user guides.

- Develop and maintain project plans, status reports, and other project-related documentation.

- Coordinate and conduct testing activities to ensure the quality and functionality of ServiceNow applications.

- Identify and resolve defects and issues during testing phases.

- Ensure that solutions meet performance, security, and scalability requirements.

- Provide training and support to end-users and stakeholders on ServiceNow applications and processes.

- Develop training materials and conduct training sessions.

- Offer ongoing support and troubleshooting for ServiceNow-related issues.

- Stay current with ServiceNow updates, new features, and best practices.

- Proactively identify opportunities for process improvements and automation.

- Collaborate with cross-functional teams to drive continuous improvement initiatives.