Resource Manager

Resource ManagerMerge storytelling and technologyWe bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. Merge has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City, and Los Angeles. Merge uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.Promote health, wellness & happinessWe are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.Emerge to the top of your careerAt Merge, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.As our Resource Manager, you willBe tasked with efficiently managing the staffing and resource allocation of teams to enhance performance and cost-effectiveness. You will collaborate with project managers and leadership to improve resource distribution for various projects while building relationships with new talent. Additionally, you will analyze resource utilization trends, maintain an updated skills database, and proactively address talent shortages to ensure the optimal activation of our talent.Be accountable and responsibleStreamline staffing and resource utilization across supported teamsDeliver precise reports and analyses to leadership, highlighting gaps and recommending staffing strategiesAssess and balance organizational capacity to proactively optimize resourcesWork with project managers, sales leads, and service area leads to anticipate the project pipeline for enterprise clients, new business, and ad hoc initiativesCultivate relationships with talent and key stakeholders within the organizationExamine resource usage trends, forecast future needs, and ensure efficient resource utilizationHandle daily resource requests and escalate issues to management as neededFacilitate weekly resourcing meetings and engage in pipeline reviewsKeep an updated, searchable database of employee skills and experienceFoster strong relationships with senior leaders to understand their resource requirementsCollaborate with freelance resources to optimize budget profitabilityAdhere to internal contracting policies for freelance and temporary resourcesRegularly update the freelance database with feedback after assignmentsIdentify talent gaps and source freelance resources proactivelyRecommend improvements for resource tracking processes and tool upgradesUnderstanding of project requirements and knowledge of agency capabilities/processesDemonstrate strong verbal, written, and interpersonal communication skillsUphold a proactive mindset and creative problem-solving approachShow capability to work independently and collaborativelyEffectively manage time to meet tight client deadlines and deliverablesThese are the qualifications we're looking for3-4 years of agency experience, including 1-2 years specifically in a resourcing roleBachelor's degree or equivalent work experienceExperience in sourcing and engaging freelance talentExcellent communication skills (oral and written) to communicate with stakeholders across multiple levels and disciplinesAbility to adapt accordingly in an ever-changing environmentProject management experience is a plusAt Merge, we're committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.Merge believes in transparency and equity. In accordance with state regulations, we're proud to include salary ranges in our job postings to ensure fair compensation practices.Merge is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.And here's how we live our values at MergeAbility Mastering our craftAgility Delivering with a growth mindsetHumility Collaborating for shared successMerge is proud to be an Equal Opportunity EmployerMerge welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be