IT Technician

2 weeks ago

Wakefield, United States Northeast Metropolitan Regional Vocational High School Full time

QUALIFICATIONS:

  • Four year degree in the field of computer science and/or equivalent work experience
  • Ability to provide technical expertise and support to end-users for Macintosh, PC, and mobile devices
  • Working knowledge of Mac OS, iOS, Windows, Chrome, and Google apps 
  • Experience with troubleshooting and solving technology related issues
  • Ability to physically move equipment within a building
  • Strong interpersonal, organizational, and written/oral communication skills
  • Ability to prioritize and execute tasks in a changing environment and make sound decisions in emergency situations
  • Highly self-motivated and directed with a keen attention to detail and a strong customer service orientation
  • Proven analytical and problem-solving abilities with experience working in a team-oriented, collaborative environment


RESPONSIBILITIES: 

  • Provide timely support district-wide for all users by recording and following-up on tasks entered in the ticket system as well as responding to emails, messages, and phone calls
  • Provide direct technical support for students as needed
  • Collaborate to troubleshoot problems and discuss issues with the technology team
  • Execute assigned tasks and follow project plans
  • Configure, setup and provide repairs for end user devices and equipment
  • Reallocate, replace, and install equipment and software throughout the building as needed
  • Deploy and maintain student and staff mobile devices using the appropriate management tools and maintain charging stations
  • Facilitate repair process for district owned devices
  • Ensure the reliability of all networked and local printers, including ordering and recycling ink cartridges as needed
  • Maintain inventories, payment records, and other necessary documentation
  • Assist outside vendors, community programs, parents, and other organizations as needed
  • Manage the organization and recycling of technology equipment
  • Other duties as assigned by a Administrator of Technology and Facilities


TERMS OF EMPLOYMENT:  12 month position per CBA Unit Supervisors