Field Service Advisor
3 weeks ago
The primary responsibility for the Field Service Advisor is to communicate with customers both internal and external, receive service calls, relay information to technicians, and keep precise records of services and transactions. Manage, coordinate, and process daily technician administrative workload. This opportunity represents Shoppa’s Material Handling and requires professionalism, strong communication skills, attention to detail, great attitude, and world class customer service.
Essential Functions:
- Manage and assign field technicians to service calls in your region
- Receive customer calls
- Determine the customers’ needs and urgency
- Analyze current schedule
- Finalize the service call date and time with the customer
- Enter the service request and call notes into the system
- Assign a technician to the service call
- Ensure that the necessary parts are ready for the job
- Confirm job completion and document result of job
- Collect and document technician labor hours
- Review billing information to ensure accuracy
- Act as liaison between the customers, parts department, field technician, and BDR.
- Effectively communicate and document the ongoing status of the service call from cradle to grave
- Performs all other duties and special projects as assigned.
Educational/Experience Requirements:
High school diploma. 3+ years dispatch experience, Service Dispatch experience preferred.
Special Skills Needed:
Ability to work with computer software, Microsoft Excel, Outlook and MS Navision a plus. Ability to establish a rapport with customers and technicians. Superior customer services skills and strong interpersonal skills. Ability to consider all aspects of selling including vendor relationships, profit & loss concepts and long and short-term goals of the company. Represent Shoppa’s with a professional manner. Work independently as well as in a team.
Physical Job Demands:
Must be able to lift 50 lbs, stoop, squat, sit and drive.
-
Field Service Advisor
2 weeks ago
Fort Worth, United States Shoppa's Material Handling Full timeThe primary responsibility for the Field Service Advisor is to communicate with customers both internal and external, receive service calls, relay information to technicians, and keep precise records of services and transactions. Manage, coordinate, and process daily technician administrative workload. This opportunity represents Shoppa’s Material Handling...
-
Field Service Advisor
3 weeks ago
Fort Worth, United States Shoppa's Material Handling Full timeThe primary responsibility for the Field Service Advisor is to communicate with customers both internal and external, receive service calls, relay information to technicians, and keep precise records of services and transactions. Manage, coordinate, and process daily technician administrative workload. This opportunity represents Shoppa’s Material Handling...
-
Service Advisor
4 weeks ago
Fort Worth, United States AutoNation, Inc. Full timeWorking in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, youll be able to get out from behind the desk and play an active role in the service lane. AutoN Service Advisor, Service Technician, Automotive Sales, Customer Experience, Customer Service, Financial...
-
Service Advisor
21 hours ago
Fort Worth, United States Moritz Kia Alliance Full timeDo you have experience as a Service Advisor or Service Consultant? We are offering a $5,000 sign on bonus for top advisors. Service Advisor Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional...
-
Service Advisor
22 hours ago
Fort Worth, United States Moritz Kia Full timeDo you have experience as a Service Advisor or Service Consultant? We are offering a $5,000 sign on bonus for top advisors. Service Advisor Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional...
-
Service Advisor
24 hours ago
Fort Worth, United States AutoNation, Inc. Full timeAutoNation Hyundai North Richland Hills At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...
-
Service Advisor
15 hours ago
Fort Worth, United States AutoNation, Inc. Full timeAutoNation Chrysler Dodge Jeep Ram North Richland Hills At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations....
-
Service Advisor
23 hours ago
Fort Worth, United States AutoNation, Inc. Full timeAutoNation Chrysler Dodge Jeep Ram North Fort Worth At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations....
-
Service Advisor
9 hours ago
Fort Worth, United States AutoNation Full timeAutoNation Chrysler Dodge Jeep Ram North Fort Worth At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans...
-
Service Advisor
4 weeks ago
Fort Worth, United States RML Auto Full timeJob Description-Service Advisor Position Summary Responsible for customer relations and service sales. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting predetermined service sales objectives and the thorough and accurate performance of designated administrative activities. Maintains CSI Scores. The Service Advisor...
-
Service Advisor
22 hours ago
Fort Worth, United States RML Auto Full timeJob Description-Service Advisor Position Summary Responsible for customer relations and service sales. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting predetermined service sales objectives and the thorough and accurate performance of designated administrative activities. Maintains CSI Scores. The Service...
-
Service Advisor/ Consultant
1 day ago
Fort Worth, United States Moritz Chevrolet Chrysler Dodge Jeep Ram Full timeWe're hiring a Service Advisor to join our team. As a Service Advisor, you will own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and...
-
Financial Planner
3 weeks ago
Fort Worth, United States Kestra Financial Independent Advisor Full timeSymonds Wealth Management, a comprehensive financial planning and investment firm located in Fort Worth, TX, is looking for a Portfolio Trader. We focus on helping families multiply, manage and enjoy wealth. The Portfolio Trader will serve in multiple roles including investment processing as well as planning assistance. The associate will need high attention...
-
Financial Planner
1 month ago
Fort Worth, United States Kestra Financial Independent Advisor Full timeJob DescriptionJob DescriptionSymonds Wealth Management, a comprehensive financial planning and investment firm located in Fort Worth, TX, is looking for a Portfolio Trader. We focus on helping families multiply, manage and enjoy wealth. The Portfolio Trader will serve in multiple roles including investment processing as well as planning assistance. The...
-
Operations Manager
1 month ago
Fort Worth, United States Kestra Financial Independent Advisor Full timeJob DescriptionJob DescriptionSummaryThe Operations Manager reports to the lead financial advisor and is critical to appropriately leveraging the advisor’s time. Strong leadership and project management skills are required for this position. In this role, you will oversee the day-to-day operations of a retail financial services practice specializing in...
-
Field Service Technician
1 day ago
Dallas-Fort Worth, United States We Service Full timeTechnicians will be responsible for service calls in the greater DFW metroplex. **Job Duties**: - A strong mechanical background with ability to troubleshoot and diagnose equipment in the field - They must also be able to provide preventative maintenance - Must be able to install new equipment and remove old equipment - Maintain their service truck and...
-
Compliance Officer
2 days ago
Fort Worth, United States First Command Financial Services, Inc. Full timeHow will your role impact First Command? First Command Financial Services (FCFS) is seeking a Compliance Officer- Field Examiner that will be responsible for ensuring all Office of Supervisory Jurisdictions (OSJ), Registered Branch and Satellite offices are inspected in accordance with regulatory requirements and with FCFS specific Policies and Procedures....
-
Automotive Service Advisor
3 days ago
Fort Worth, United States Mobility Works Full timeJob DescriptionJob DescriptionResponsibilities:As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following:Build and maintain the service scheduler daily, handling customer pay and warranty work.Actively manage the call strategy to engage existing customers, with a focus on operational maintenance.Collaborate with the...
-
Automotive Service Advisor
1 month ago
Fort Worth, United States Mobility Works Full timeJob DescriptionJob DescriptionResponsibilities:As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following:Build and maintain the service scheduler daily, handling customer pay and warranty work.Actively manage the call strategy to engage existing customers, with a focus on operational maintenance.Collaborate with the...
-
Service Advisor
1 week ago
Fort Worth, United States Freeman Auto Group Full timeJob DescriptionJob DescriptionService Advisor – Freeman ToyotaWe need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our...