Customer Success Supervisor
4 weeks ago
Signature Customer Success SupervisorEnvision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.This position will support a territory including Portland, ME, South Portland, ME, and Auburn, ME.SummaryThe Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.Key ResponsibilitiesIssue ManagementServe as the primary point of contact and advocate for assigned accounts.Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.Value Creation / ProposalsProactively engage existing customers to enhance value and prevent churn.Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.Identify low-touch upsell opportunities and guide customers to resources for additional value.Develop strategies for upselling / cross-selling opportunities to drive account growth.Drive product adoption and educate customers on products and services.Territory ManagementManage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.Monitor customer health metrics to measure satisfaction and prevent churn.Feedback CollectionUpdate UPS DRIVE with retention data, planning next steps for churn prevention / growth.Qualifications04 years in customer success, support, or related customer-facing roles.SMB account management experience.Ability to manage multiple customer engagements through strong organizational skills.Data-driven mindset.Excellent written communication skills.Employee Type: PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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Customer Success Supervisor
2 weeks ago
South Portland, Maine, United States UPS Full time $35,000 - $80,000 per yearBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Customer Success Supervisor
4 weeks ago
South Portland, United States Portland Staffing Full timeSignature Customer Success SupervisorEnvision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready...
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Customer Success Supervisor
4 weeks ago
Portland, United States UPS Full timeSignature Customer Success SupervisorExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the...
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Customer Success Specialist
2 days ago
Portland, Oregon, United States PACIFIC COAST FRESH COMPANY Full time $23 - $25Job Details Job Location: Portland, OR Position Type: Full Time Education Level: High School Salary Range: $ $25.00 Hourly Job Category: Customer Service DescriptionCome grow with usPacific Coast Fresh Company is a local, family-owned produce distributor that has proudly served our Pacific Northwest retail, wholesale and...
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Customer Success Manager
3 days ago
Portland, United States Axiom Cloud Full timeCustomer Success ManagerAxiom Cloud is transforming how the world's cooling systems are powered, operated, and maintained in order to generate significant climate and financial impact. Axiom Cloud's customers include 15 major grocery chains and cold storage operators. To continue accelerating our growth, we are seeking a highly motivated and experienced...
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Customer Success Specialist
2 days ago
Portland, United States SecurityScorecard Full timeCustomer Success SpecialistThis role requires bi-lingual fluency in both Spanish AND EnglishAbout SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by...
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Customer Success ManagerRemote
1 day ago
Portland, United States Tellius Full timeCustomer Success ManagerTellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand "why" metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to...
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Customer Success Manager
2 weeks ago
Portland, United States RingCentral Full time*Candidate must reside in MST or PST state* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion...
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Customer Success Associate
4 weeks ago
Portland, United States Forerunner Full timeCustomer Success AssociateWe believe that adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local...
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Customer Success Manager
6 days ago
Portland, United States Eve Full timeCustomer Success ManagerRemote, US BasedGTM Customer Success / Full time / RemoteCompany Overview: Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients. Our core valuesExcellence, Visionary Innovation, and Elevationdrive everything we do. We are committed to providing...
