Curbside Program Coordinator

Curbside Program CoordinatorThe City of Eugene is actively seeking a customer focused Curbside Program Coordinator to support our community centered municipal parking service team. The position oversees permit programs, supports curbside and parking operations, and shapes our customer's experience through various communication channels. The position acts as a lead on the day-to-day interactions with our parking management software systems and technologies, including permit approval, auditing, financial reporting, and adjudication processes. The position receives the bilingual pay benefit.Application Deadline: Sunday, December 7, 2025, at 5 p.m. P.T. Accepting Online Applications OnlyClassification: Program Coordinator - AFSCMESalary: $31.31 - $39.03 hourly / $65,124.80 - $81,182.40 annuallyDepartment, Division: Planning and Development / Administration DivisionUnion Representation: American Federation of State, County and Municipal Employees (AFSCME)Work Location: Atrium Building, 99 West 10th Avenue, Eugene, OR 97401Schedule: Monday - Friday, 8:00 AM - 5:00 PM with flexibility per business need.The City of Eugene offers robust and competitive benefits. For more information, view benefits summaries and employee benefits.This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.Examples of Duties PerformedDuties may include but are not limited to the following:Coordinates parking permits for commuter, commercial and residential customers utilizing parking software management systems.Coordinates response and/or responds to customer phone calls, emails, and walk-ins.Compiles packets and information for adjudication processes.Provides back up for the Curbside Services Support Team.Coordinates tow and impoundment documents for code enforcement staff in accordance with program processes.Coordinates public records request in accordance with program processes.Assists in maintaining website information.Performs related and other duties as assigned.QualificationsStudies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.Minimum QualificationsExperienceFour years of progressively responsible clerical or administrative support experience, including two years' experience in the assigned area, or a related field.EducationHigh school diploma or G.E.D. equivalent. Associate degree or college course work in business administration is desirable.BackgroundMust pass a background check.The ideal candidate will have the following knowledge, skills, and abilities:Provide effective, respectful, and inclusive customer service at all times.Plan, organize and administer a variety of program activities.Promote a respectful and inclusive environment in a team setting by communicating courteously and effectively regardless of audience or communication platform.Proficiently use computers and related software applications, Internet research tools, reporting applications and various databases.Interpret applicable laws and research, explain, apply, and monitor the application of policies, procedures, contractual agreements and Federal, State, and local laws, codes, and rules.May schedule and/or oversee the work activities of others, and/or provide training to support staff or temporary clerical employees or volunteers.Exercise good judgment, maintain confidentiality.Make independent decisions consistent with appropriate policies and procedures.Supplemental InformationPer the AFSCME contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply. The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061. In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.