Command & Control Engineer

3 weeks ago

Lynchburg, United States CloudFit Software Full time

CloudFit Software is seeking Cloud Command and Control Engineers to join our growing Command and Control Center team in beautiful Downtown, Lynchburg, VA.


CloudFit Command and Control Engineers (CCEs) protect our customers’ interests 24x7x365 as they backstop our CloudFit Software Automation. CloudFit CCEs engage with customers in critical situations, CloudFit CCEs must be comfortable working with our executives in a fast paced environment. CloudFit CCEs will interface with customer's business, development, and operations via phone, tickets, and email.


“As a C4 engineer, our primary job is incident management and alerting. We match the CFS queue for any alerts/incidents that come through, and when they come through we execute that protocol that was put into place, such as creating bridges/PIR’s, communicating to the On-Call, as well as doing some initial investigations on our own.” – Charlie Gebetsberger, Command & Control Engineer at CloudFit


Responsibilities:

  • Monitor/backstop automation 24x7x365
  • Engage customers via phone, email and tickets
  • Provide Command and Control leadership on Major Incident Bridges
  • Interface with customer and CloudFit executive management both proactively and reactively
  • Support customers via phone, email, and tickets


What makes you the perfect fit for this role:

  • Excellent customer service skills
  • High level of adaptability and flexibility; able to multi-task and work on numerous projects simultaneously
  • Excitement for working in a fast paced environment
  • High degree of emotional intelligence and the ability to empathize with others
  • Ability to prioritize tasks/projects and handle critical situations efficiently
  • Passion for working and communicating with necessary stakeholders (customers, team members, community members, etc.)
  • Excellent communicator with great verbal, written, and interpersonal skills
  • High technical aptitude; ability to learn and adapt to new technologies and systems
  • Hunger to grow and learn more - this is an entry level role with endless potential for career development


Some nice haves (but not required):

  • Cloud and DevOps certifications
  • Proven track record of leading customers digital transformation though cloud services management
  • Engineering, Mathematics, Management Information Services or Computer Science Degree (or certificate)


Current Federal Security Clearance or ability to obtain (US Citizenship required)


Shift time and schedule for this role can include any of the following times:

Frontend Team:

  • 1st Shift: Sunday – Wednesday, 7am - 5pm
  • 2nd Shift: Sunday – Wednesday, 4pm - 2am
  • 3rd Shift: Sunday – Wednesday, 12am - 10am

Backend Team:

  • 1st Shift: Wednesday – Saturday, 7am – 5pm
  • 2nd Shift: Wednesday – Saturday, 4pm - 2am
  • 3rd Shift: Wednesday – Saturday, 12am - 10am


The salary range for this role is $14.42 - $24.04 + benefits & perks.


Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and location. Also, the range represents salary only and does not include our total rewards package.


CloudFit Benefits & Perks:

CloudFit benefits are designed with wellness in mind, to support what matters the most:

  • CloudFit covers over 90% of medical, 100% of dental and vision, including buy-up options for you and your family
  • Financial Wellness: 401k, HSA, FSAs, Personal Financial Advisors
  • 3 Weeks of PTO, 13 Paid Company Holidays, 8 Giving Back Hours
  • Wellness Reimbursement Program

Career development for employees at every level is a priority at CloudFit.

  • Unlimited Certification Reimbursement
  • User Friendly Career Development Tools & Resources


CloudFit is committed to providing reasonable accommodations and support in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need accommodation, please contact the Talent Acquisition team at careers@cloudfitsoftware.com.


About CloudFit:

CloudFit understands that Digital Transformation is not a one and done exercise. As organizations gain agility, speed and scale by migrating workloads and data to the cloud, ensuring that these services remain managed and secure, evergreen is key to organizational growth and Digital Transformation. CloudFit’s products and services make the journey possible and profitable for each organization and manage Cloud services and applications so customers can focus on their business and be successful.


Many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.


CloudFit is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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