Hardware Support Specialist

3 weeks ago


Temple, United States Motion Recruitment Full time

Are you an IT Support professional seeking your next opportunity? We have a contract opening for an onsite Tier 2 Support Technician who will provide on-site first level technical hardware/software support for client computers and other technologies for the company.

Required Skills & Experience

  • Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
  • Ability to diagnose and repair desktop and laptop systems.
  • Ability to resolve multiple client hardware/software technical problems.
  • Ability to handle a fast paced, dynamic, volatile environment.
  • Ability to get along well and deal with people in all levels of responsibility.
  • High School Diploma required.
  • Ability to communicate well at all levels of the organization.



  • What You Will Be DoingDaily Responsibilities
  • Identify and resolve various computer hardware/software problems through discussions with users.
  • Enter tickets into ServiceNow
  • Occasional travel to another site for deskside assistance
  • Install and support Windows desktop and notebook systems
  • Provide first and some second level phone support for identifying and troubleshooting technology-related problems
  • Assist IT operations team to resolve hardware/software problems.
  • Utilize the help desk system and adheres to IT Support guidelines.
  • Ensure computer standards and policies are followed.
  • Other duties as assigned.



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