DMAC Technician

DMAC Technician PositionThe DMAC team at BOA is looking for four DMAC Technicians to join their team at the Plano/Addison Texas locations. Candidates will be working on moves/DMAC duties, differentiated deployments, moves, adds and changes, site surveys, hardware-based work. This is not desktop or user support but they may perform troubleshooting as it relates to re-imaging, blue screen, hardware issues, and post-move support. They may be working some evenings and weekends in addition to their 40 hours a week as needed. Must be open and flexible to overtime. Candidates should have experience performing moves, disconnects, and reconnects. There is also some administrative function to this job as they have to document their work and follow up with emails to users regarding updates to projects. Candidates must have good customer service and written and verbal communication skills. Must be a team player Candidates will be working out of two locations as needed: Plano is 7105 Corporate Drive Plano TX 75024 which is the hub where the full-time employees from the DMAC team are located. The project build out is in Fort Worth TX location is 4200 Amon Carter Blvd. There is another site that the team supports but travel to this site might be limited: Addison which is 16001 Dallas PKWY Addison TX, 75001. There are multiple projects so candidates may need to be able to commute to all three locations. The role is 100% on-site, 6 months plus duration.Additional Skills & Qualifications: Excellent work ethic and must be flexible with hours. Dress code is collared shirts like polo/golf shirts or button-down shirts. Project details: Location 4200 Amon Carter Boulevard, Fort Worth, Texas. This team will be building out a large floor and decommissioning the other side of the floor. Candidates will be performing site surveys, and installing monitors (dual monitors, 24 inches) and docking station for laptops, wire management under the desk to ensure everything is neat. There is also a secondary project at another site 20 minutes away (Hallmark, closer to Plano) where they are doing a brand new build out.Skills: Install, customer service, hardware, installation, site survey, iMac, support, deployments, Windows 10, troubleshooting, deployments.Top Skills: Install, customer service, hardware, installation, site survey, iMac, support, deployments.Desired Qualifications: Required to do physical activities such as install/deinstall large monitors and lift desktops while cable managing under desks. Experience in a fast-paced high request volume environment is critical. Must have very strong communication skills (both written and oral). Ability to multi-task and have prior experience with common request management ticketing systems. Prior experience with change management is a plus. Ability to consistently meet or exceed performance targets and goals correlated with complex MAC (Move/Add/Change) request management and meet tight deadlines in a demanding environment. Required to be proficient in Microsoft Office Suite. Knowledge/exposure to the telecommunications environment is desired.Experience Level: Intermediate LevelJob Type & Location: This is a contract position based out of Fort Worth, TX.Pay and Benefits: The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace Type: This is a fully onsite position in Fort Worth, TX.Application Deadline: This position is anticipated to close on Dec 31, 2025.