Manager, Adoption Program Management

Team Lead / Manager For Adoption Program ManagersWe are seeking a Team Lead / Manager for our Adoption Program Managers (APMs) supporting Fusion Analytics (FDI / FAIP). In this player-coach role, you will manage a group of APMs and your own portfolio of high-touch enterprise customers. Your primary objective will be to drive customer adoption, increase product and AI usage, and ensure customer success with Fusion Analytics.APMs are responsible for increasing usage and product adoption for select Fusion Analytics (FDI / FAIP) customers. This is achieved by understanding desired analytics business use cases, evangelizing best practices, and influencing customers on their analytics strategy to support organization-wide adoption of Fusion Analytics. APMs will work within a matrixed set of customer stakeholders, including IT & business leaders, partners, and Oracle teams such as Customer Success, Sales, Product Management, and solution architects (CEAL).ResponsibilitiesLead, mentor, and develop a team of APMs, fostering a collaborative and high-performing environment.Manage your own customer portfolio, engaging directly with stakeholders to support adoption and satisfaction.Respond to and resolve customer escalations and complex engagements.Collaborate with cross-functional teamsincluding Product Management, Solutions Engineering, Support, and Fusion Customer Success Managersto deliver a seamless customer experience.Monitor and analyze FDI adoption trends across assigned customers, proactively identifying risks and opportunities.Design and implement programs to promote adoption and address challenges. Some of the programs include: managing the release of monthly FDI newsletters, organizing the NA webinars, jointly working with APMs to launch new webinars, and launching Business Review program.Develop subject matter expertise in functional pillar(s)QualificationsBachelor's degree required.5+ years of experience in customer success or a related field within the technology sector; analytics and data expertise strongly preferred.2+ years in a team lead role with experience in coaching and mentoring others.Demonstrated understanding of customer success principles and best practices.Hands-on experience with analytics tools such as Oracle Analytics Cloud (OAC), Power BI, or Tableau.Exceptional attention to detail, with a proven ability to work independently and achieve results.Effective collaborator with experience influencing cross-functional and senior stakeholders.Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and Benefit InformationUS: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4About Us: As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. 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