Retail Contingent

Retail ContingentCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself in.Coach is part of the Tapestry portfolioa global house of brands committed to stretching whats possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit the Our People page to learn more about Tapestrys commitment to equity, inclusion, and diversity.The Sales Associate role is an integral part of the stores overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coachs Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.Sales Floor:Understands organizational objectives and makes decisions that align with Company prioritiesTakes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management teamCreates short- and long-term strategies to achieve personal metrics and performance goalsTakes ownership of personal survey results and creates plans to improve and overcome areas of opportunityRepresents Coach as a brand ambassadorDemonstrates Coachs Selling and Service expectations at all timesUnderstands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tacticsDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customersCreates positive impressions with customers by bringing best self to work through attire consistent with Coachs Guide to StyleBuilds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competitionProvides in-depth product knowledge, including features, benefits, current offerings, and overall product valueRemains aware and is clearly able to communicate current pricing and promotional strategy to customersDiscusses product features and builds the sale by leveraging cross-selling skills and abilitiesCross-sells and encourages beneficial product add-ons that relate to the customers shopping needsSensitive to customers needs and tailors approach by reading cuesAttends to the unique and individual shopping needs of each customerWorks with multiple customers simultaneously and breaks away as appropriateFollows up with customers consistently and genuinely to influence/close the saleFlexes personal selling techniques to contribute to overall store financial resultsBuilds lasting and loyal relationships with customersLeverages Coachs tools and technology to support relationship building and clienteling effortsCreates enthusiasm and positivity for a shared vision and missionPromotes and endorses a team selling environmentFosters an environment of teamwork, trust, and collaboration with internal and external customersRemains solution oriented; is adaptable and flexible to changing business and store needsWelcomes feedback and adapts behaviors as appropriateMaintains a calm and professional demeanor at all timesOperations:Ensures all daily tasks are completed without negatively impacting service or Coach standardsCompletes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely mannerMaintains a clean and tidy selling floor at all timesAdheres to all applicable retail policies and procedures including POS, Operations, and Asset Protection proceduresReplenishes inventory on sales floor as neededSupports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floorSupports cash-wrap when needed to process purchases, returns, and exchangesEfficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards, and maintains visual merchandising expectationsCompetencies required:Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.Perseverance: Pursues everything with energy, drive, and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide and act without having the total picture. Isnt upset when things are up in the air. Doesnt have to finish things before moving on. Can comfortably handle risk and uncertainty.Additional Requirements:Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.Education: High school diploma or equivalent; college degree preferred.Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mothers Day, etc.Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.