Wholesale Customer Service Rep

2 months ago


Woodbridge Township, United States Mamiye Brothers Full time
  • Process sales orders, changes, extensions and substitutions etc
  • Follow up on unconfirmed orders and contact accounts regarding confirmations not received
  • Run daily reports to ensure orders are shipping
  • Issue and track special projects
  • Provide POD information to credit
  • Review sales order for allocation, picking and shipping
  • Track deliveries on late styles
  • Answer customer inquiries
  • Review status of sales orders weekly with Sales Associate
  • Coordination or reworks (retail price tickets and all customer floow ready requirements) along with allocations
  • Process EDI 850/860
  • Contact Sales Associates, buyers and assistants regarding all extensions, refusals and shipping updates as needed
  • Interface very closely with the Import, Rework and Production departments
  • File all information, reports, sales orders and updates


Qualifications:

  • Three years of Customer Service experience with an apparel or consumer products company
  • Strong verbal and written communications skills
  • PC Proficiency with Word and Excel


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