Customer Service Specialist

4 weeks ago

Fort Walton Beach, Florida, United States Servpro Full time
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Overview:
SERVPRO of Fort Walton Beach is seeking a motivated resultsoriented Customer Service Specialist to join our dynamic team. As a fullservice restoration and construction company we pride ourselves on delivering exceptional service to our customers. In this role you will be responsible for providing timely and accurate updates addressing customer inquiries handling afterhour calls (on a rotating basis with the customer service team) and performing various administrative tasks to support our operations. You will join a team of dedicated customer service professionals all working together to deliver topnotch service and support.

Key Responsibilities:
  • Provide outstanding customer service by handling inquiries updates and concerns in a friendly and professional manner.

  • Assist with afterhour calls on a rotating basis ensuring customers needs are addressed promptly.

  • Manage customer communications via phone email and text ensuring timely responses and resolutions.

  • Maintain accurate records of customer interactions and updates.

  • Perform administrative duties to support restoration and construction projects.

  • Collaborate with internal teams to ensure efficient workflow and customer satisfaction.

  • Assist with scheduling followups and projectrelated tasks as needed.

  • Demonstrate a resultsoriented mindset ensuring tasks are completed efficiently and customer expectations are consistently met.

Qualifications:
  • Prior experience in customer service administrative roles or a similar environment is preferred.

  • Excellent communication skills both written and verbal.

  • Strong organizational skills and attention to detail.

  • Ability to handle highpressure situations and manage multiple tasks simultaneously.

  • Proficiency with office software and technology (experience with CRM or job management software is a plus).

  • Availability to handle afterhour calls on a rotating basis as part of the role.

  • Positive teamoriented attitude with a strong customer service focus.

  • A resultsoriented approach with a commitment to meeting and exceeding customer needs and operational goals.

Why Join Us:
At SERVPRO of Fort Walton Beach youll be part of a dedicated team committed to helping our community with quality restoration and construction services. We offer a supportive work environment opportunities for professional growth and a chance to make a meaningful impact in our customers lives. Youll be joining a team of customer service professionals who work collaboratively to achieve outstanding results.

How to Apply:
If youre passionate about providing excellent customer service and looking for an opportunity to grow in the restoration and construction industry wed love to hear from you Please send your resume to

We look forward to welcoming a new team member who shares our commitment to excellence and customer satisfaction Compensation: $22.00 $25.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day Were seeking selfmotivated proactive responsible and serviceoriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industryleading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy We look forward to hearing from you.


All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.


Required Experience:

Unclear Seniority

Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full-Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 22 - 25

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