Senior Director

Senior Director - OperationsCompany Overview: Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our phenomenal team todayDeposita(TM), an Allied Universal Company, is hiring a Senior Director - Operations. The Senior Director, Operations is responsible for managing the Cash360, SafeConnect Plus and Financial Center product lines. This includes managing customer implementation as well as day to day support. The Senior Director, Operations will plan, execute, and finalize projects according to strict deadlines and within budget. This position will act as the Deposita liaison with the client, customers, and employees. This position is also responsible for providing management oversight and driving operational accountability through effective change management and leadership development processes. The Senior Director, Operations will coordinate efforts of team members and third-party contractors and will define the teams objectives and oversee quality control throughout its life cycle. Core duties include management and leadership of processes for the continuous improvement of the customer experience. This leader will be responsible for providing customer operating reviews depicting implementation progress, betterment projects, support performance and metrics.Responsibilities:Determine and understand specific customer expectations; effectively communicate project expectations to team members and stakeholders in a timely and clear fashionPlan and schedule project timelines; direct project defining scope, goals and deadlines, project plans and associated documentsCommunicate project expectations to team members; coach, mentor, motivate and supervise project team member and contractors, and influence them to take positive action and accountability for their assigned workIdentify and resolve issues; liaise with project stakeholders; proactively manage changes in project scope, identify potential crises, and devise contingency plansIdentify and manage project dependencies and critical path; analyze data to determine project success; determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycleDelegate and follow-upon task assignments and achievement; plan and schedule project timelines and milestones using appropriate tools, track project milestones and deliverables.Prepare project plans and associated documents; develop and deliver progress reports; proposals, requirements documentation, and presentationsDevelop best practice and tools for project execution and managementDefine project success criteria and disseminate them to involved parties throughout project life cycleDetermine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areasConduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elementsQualifications:Bachelors Degree in business administration, finance, or computer technology related fieldMinimum of seven (7) years of business experience in similar based business and operations, customer service/call centersMinimum of three (3) years of related financial and/or process leadership experience preferably within the service industry and/or with securityWork history must include demonstration of each of the following:Ability to learn, understand and apply new technologiesAbility to effectively prioritize and execute tasks in a high-pressure environmentAbility to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesAbility to analyze data, identify trends, and find solutions to processes and toolsAdvanced understanding of the operational functioning of the Retail Solutions productsStrong oral, written, and analytical skillsAdvanced reconciliation skills and understanding of the factors which cause deposit and change order discrepanciesStrong awareness of retail front end operational functions and ability to troubleshoot problemsAbility to train others and impart knowledge to newer/less experienced retail leaders in store and marketPreferred Qualifications:Masters Degree in business administration, finance, or computer technology related fieldAllied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.