Program/Membership Advisor

1 week ago

Staten Island, United States Crunch - Pacifico Group Full time
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development

Position Title:             Program/Membership Advisor
 
Requirements:             Fluent in English
                                    Proficient reading and writing skills
 
Special Skills:              Good communication skills
                                    Strong customer service skills
 
Responsibilities:       
 
Sales
 
  • Follow the Crunch Weigh Sales Script and Enroll New Members
  • Upgrade current members
  • Activate new members
Selling Skills
  • Meets daily, weekly and monthly Individual Membership Goals as set forth by Management.
  • Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
  • Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
  • Converts telephone inquiries into club visits.
  • Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
  • Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
  • Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.
Marketing Skills
  • Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media (specifically LinkedIn)
  • Come to work prepared with a minimum of 5 pre-booked appointments for the shift.
  • Solicits prospective members outside the club at least 1 hour per day in the mid afternoon and scheduled in data track
  • Internally distributing guest passes, asking for referrals,
  • Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.
  • Creating 3-5 events in the club per month 1 per week
  •  
Member Service
  • Follow the three steps of service
    • Greet all members & their guests use their name and wish them a good workout
    • Exceed expectations and suggestive sell
    • With a smile, wish them well as they exit the club
  • Check Ins:
    • Check in all members and guests in accordance with company procedures 
  • Ensure all members are participating in services and programs according to their level of membership
  • Facilitate any messages on club software at member check-in
  • Observes ABC screen to book kick-offs
  • Identify opportunities where you can promote higher level memberships and programming
  • Facilitate all member requests or forward to a manager, assistant manager or manager on duty
  • Get feedback on group fitness classes and programs we have running and provide to management
  • Calls members as prescribed in the Club Management System to ensure member satisfaction and usage.
  • Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations.
  • Handle all cancellations requests and propose lifeline and alumni programs (saves)
 
 
Guests
  • Greet guests promptly and courteously
  • Communicate special events to members and guests
  • Explain membership options to guests and ask them if they would like to enroll
  • Ensure all first time guests are taken through a tour
  • Follow up with all guests
  •  
Desk Duties
  • Serve as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarks
  • Assist with Managing the Member Service Reps (scheduling, compliance, training)
  • Answer phones in courteous, helpful, professional manner
  • Master the use of the CMS system
  • Maintain professional disposition at all times
  • Schedule member services: tanning, etc.
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, programs and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Take the initiative to learn opening and closing duties
     
     
     
     
     
     
 

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