Key Account Support Specialist

Key Account Support Specialist - CAREStart your career journey with Univar Solutions Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.The Key Account Sales Support Specialist - CARE works directly with the Key Account Managers (KAM) to fulfill required sales responsibilities and customer sales support functions at the Key Account level. The role acts as a liaison between internal and external customers and is responsible for the overall coordination, implementation, execution, reporting, and completion of sales and customer support services, in partnership with Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations team members, amongst others. This position is also responsible for maintaining the integrity of pricing updates for Key Accounts through day-to-day administration of Univar Solutions' Pricing Policies and Procedures. Partner with KAM and the Key Account Leadership Team to provide clear, concise, and accurate responses to pricing processes.What You'll Do:Lead collaboration with cross-functional team members to process customer pricing/material inquiries, requests, and required maintenance of system entries/modifications, including margin analysis, cost investigation, product forecasting, stocking locations, and master dataCreate, modify, and supply all requested KAM, Sales, and Customer reports (Tableau, SAP/AO, SFDC, etc.), and distribute, as requiredProcess and disperse all regulatory documentation, survey, and sample requests, as asked for by customer or KAMsComplete all required Key Account customer projects, including but not limited to pricing/AP portals, order/ship-to locations audits, and company/data/communication updates or process improvementsInvestigate and help resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities, or weight conversion issuesPartner with sales to foster strong customer relationships to grow the business; notify KAM of customer intelligence, inconsistencies in customer behavior and identifies improvement opportunitiesOversee the pricing process to ensure customer terms/conditions are metPrepare and review final pricing prior to Customer Price Sheet (CPS) generation and SAP upload to ensure both internal/external customer requirements have been metManage Mass Quote Updates, Mass Quote Change and Loads into CADB (Corporate Pricing Data base) Database and SAP Maintenance Add, remove, or deactivate accounts; add new products; maintain pricing terms and protections; reassign accounts; edit pricing and dates; audit pricing between the database and SAPWork as a liaison between KAM and Customer Service/CD Sellers for Price ManagementPerform regular account audits to maintain data integrity between CADB and SAPAssist in data cleanup and ad-hoc pricing projectsPerform other related duties as assigned (example RFQ)What You'll Need:Bachelor's degree or Associates Degree, or equivalent work experience3+ years of direct work experience in Customer Service or Sales SupportExperience in Chemical Distribution is a plusSound organizational, prioritization, and time management skills with capacity to handle diverse and significant requirements in high-pressure and time-sensitive situationsStrong oral and written communication skills for daily interactions with all organizational levelsEffective analytical, critical thinking and problem-solving skills articulated effectively with team members, partners, and customer.Ability to work and make decisions independently with minimal supervisionAdvanced Excel Skills and Microsoft Office (Outlook, Word, Teams, etc.)Ability to navigate Univar Solutions systems (Salesforce, SAP, Access, Tableau, Sharepoint, etc.) preferred.Conveys a positive, can-do attitude with the ability to success in an ever-changing work environmentWhere youll work:Hybrid role for candidates located in The Woodlands, TXUnivar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planetWe offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safeWe are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.