IT Specialist

We are seeking a highly skilled and motivated IT Specialist to join our team and provide site technical support at our Rockledge, FL and Watertown, SD facilities. The ideal candidate will possess a strong technical background with expertise in troubleshooting hardware, software, and network issues. This role requires excellent communication skills as well as the ability to work independently to resolve technical problems efficiently.

The IT Specialist will work in close coordination with the Electronics IT Team, Standex Enterprise IT team, and the service desk.

What You‘ll Do

• Provide periodic onsite technical support to end-users at our manufacturing sites in Watertown, SD and Rockledge, FL, as well as other locations in the U.S.
• Serve as Tier 2 support by diagnosing and resolving hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computer systems and peripherals.
• Set up and troubleshoot printers, scanners, and other office equipment.
• Assist with software installations, updates, and patches.
• Collaborate with the IT team to implement and maintain IT infrastructure projects.
• Train end-users on basic IT procedures and best practices.
• Perform routine maintenance tasks such as system updates and backups.
• Manage security and availability of site-specific business applications
• Secure operational technologies in collaboration with the Enterprise team.
• Work with local IT/facilities vendors to ensure site is running effectively (i.e. Wifi, telephone, etc)
• Ensure compliance with company IT policies and procedures.
• Follow all safety and IT security policies and procedures.
• Participate in an on-call, after-hours rotation with the Standex IT team.
• Other duties as assigned.

What You‘ll Bring

• Must be a U.S. citizen
• Must be able to travel up to 25% as this position will be supporting multiple sites
• Bachelor‘s degree in an Information Technology related field preferred.
• At least three (3) years related IT experience.
• Windows server and PC deployment, administration, and troubleshooting
• Experience with Active Directory, Exchange, and Office 365 administration
• Basic networking skills

What We Value

• Needs to be a true team player that is motivated to complete tasks and projects without onsite supervision and to pitch in where needed for the larger organization.
• Experience and temperament to handle highly confidential information/material.
• Ability to work after hours as needed to ensure completion of projects.
• Participate in an on-call rotation shared by IT North America team members.